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This communication is being sent to HR Administrators and Payroll Administrators at Cardinal HCM payroll agencies. |
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Tax season is here! Updates to employee mailing addresses must be made by January 16, to guarantee physical W-2 copies are printed with the correct address. To ensure all employees can access essential tax documents in Cardinal, HR Administrators must verify and update email addresses for both active and separated employees in Cardinal HCM. |
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Email Requirements
- All employees need a valid email address to access Cardinal.
- Separated employees retain access for 18 months, but must use a personal (non-agency) email address to log in.
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Why Accurate Emails Matter
Inaccurate email addresses lead to:
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No Cardinal access. Employees will not be able to log in to retrieve their 2024 W-2 or paycheck details.
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Missed Notifications. Employees will not receive important automated messages, such as:
- New notification for employees claiming tax exempt status or requesting a new W-4 submission.
- Alerts about direct deposit changes.
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How to Update Email Addresses
For Active Employees:
For Separated (Inactive) Employees:
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How to Monitor Email Accuracy
Use the following queries to verify employee email addresses.
Navigator > Menu > Reporting Tools > Query > Query Viewer
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Missing Email Query (V_HR_MISSING_EMAIL) – Identifies employees without valid email addresses.
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Personal Data Query (V_HR_PERSONAL_DATA) – Monitors all employee email addresses marked “preferred”.
Need help running a query? Use the NAV225 Running an HCM Query job aid for support.
Thank you for your proactive efforts in ensuring accurate email records.
Regards,
The Cardinal Team
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![Text bubble with question mark](https://content.govdelivery.com/attachments/fancy_images/VACARDINAL/2023/11/8549025/questions_original.png) |
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Questions |
If you have technical or functional questions, submit a help desk ticket by emailing vccc@vita.virginia.gov and include the following information:
Subject: Cardinal – <brief summary for routing>
Email Content:
- Detailed information about your issue (i.e., functional area, page, actions, error)
- Name, email address, and best contact phone number
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Cardinal - Virginia's Enterprise Resource System
You are receiving this email as a result of the role(s) you hold in the Cardinal System.
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