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This communication is being sent to all Cardinal users, including retirees and terminated employees with active Cardinal accounts. |
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Effective Saturday, November 23, 2024, VITA is implementing an Okta update that will impact the Multi-Factor Authentication (MFA) process appearance when logging into Cardinal, when required.
Who is Impacted?
- All Cardinal users at Non-COV agencies and localities
- Cardinal users at COV agencies who are accessing Cardinal outside of the COV network
- All Cardinal users who use a personal email address to access Cardinal
- Retirees & terminated employees from a state agency with access to Cardinal
What has Changed?
When multi-factor authentication is required to log in, users will no longer be redirected to a different screen for authentication. Instead, the MFA prompt will be embedded directly into the Cardinal login screen, regardless of authentication method used, as illustrated in the images below.
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Okta Verify Authentication
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To switch your authentication method from the default displayed, click the drop-down arrow beside the icon and choose a different option.
The actual authentication processes have not changed. Please follow the on-screen prompts to successfully login to Cardinal.
Support
Cardinal users who need assistance with login and/or user registration can utilize the following support resources:
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Regards,
The Cardinal Team
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Questions |
If you have technical or functional questions, submit a help desk ticket by emailing vccc@vita.virginia.gov and include the following information:
Subject: Cardinal – <brief summary for routing>
Email Content:
- Detailed information about your issue (i.e., functional area, page, actions, error)
- Name, email address, and best contact phone number
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Cardinal - Virginia's Enterprise Resource System
You are receiving this email as a result of the role(s) you hold in the Cardinal System.
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