Thank You for Attending the Cardinal HCM Benefits Administrator Open Enrollment Forum

This communication is being sent to Benefits Administrators (BA) for all HCM Agencies and Decentralized Localities.

Thank you for attending the Benefits Administrator Open Enrollment (OE) Forum on Wednesday, April 24, 2024.

Access the Presentation and Recording

A copy of the forum presentation and recording are available by clicking the buttons below.

Important Dates

May 1 – OE Begins – Employee Self Service (ESS) OE opens 12:00 a.m.

May 15 – OE Elections Due – ESS OE closes 11:59 p.m. Paper forms due

May 24 – OE Events Closed – Cardinal closes all OE events

May 31 – Keying Deadline – All paper forms must be keyed by 5:30 p.m.

Cardinal Resources

Visit Cardinal’s Open Enrollment webpage for ESS support resources and utilize the following key job aids during Open Enrollment:

• BN361 Benefit Event Status Report – instructions on how to run this report, which lists all participants in a particular process status or set of status levels. This document also includes common error results shown on the report and how to troubleshoot each one.
• BN361 Open Enrollment Life Event – guidance on the actions a Benefits Administrator (BA) must take when adding a Life Event during Open Enrollment (OE). These actions will ensure that the life event changes are reflected in the OE elections and are transmitted to the vendors.
• BN361 Re-opening and Reprocessing a Benefit Event – step-by-step instructions for the BA to reopen and reprocess a Benefit Event after the Benefit Event has been validated and finalized.
• BN361 Enrollment Steps for an Employee – walkthrough of the enrollment steps for an employee through both New Hire and Open Enrollment processes in Cardinal ESS.

• (New) BN361 Managing and Approving Dependents – with step-by-step instructions on how to generate the Dependent Waiting Approval Eligibility Audit report to review unapproved dependents and instructions on how to reopen a benefit event to approve dependents.

DHRM/OHB Resources & Support

Need information on premiums, Summaries of Benefits and Coverage (SBC), the 2024 paper enrollment form, or a copy of the Spotlight? Visit DHRM’s Open Enrollment page.

Need to contact OHB?

Open Enrollment questions:                        

Email: openenrollment@dhrm.virginia.gov

Policy, eligibility, and general questions:    

Email: ohb@dhrm.virginia.gov

Regards,
The Cardinal Team

Questions

If you have technical or functional questions, submit a help desk ticket by emailing vccc@vita.virginia.gov and include the following information:

Subject: Cardinal – <brief summary for routing>

Email Content:

• Detailed information about your issue (i.e., functional area, page, actions, error)
• Name, email address, and best contact phone number

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