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This communication is being sent to all TA Interface Administrators, TL Administrators, PY Administrators, AM Administrators, and HR Administrators for Cardinal HCM agencies that interface time. |
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TA372_Interface Administration Job Aid Update
A Time Entry Upload Troubleshooting Guide section has been added to the TA372_Interface Administration job aid. The new section addresses common issues and questions regarding the TA756 Time Entry Upload interface and process, as identified through both Cardinal help desk ticket submissions and direct inquiries to State Payroll Operations (SPO).
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Time Entry Upload – Troubleshooting Guide Topics
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- Transactions are not appearing on the Payroll Register
- Transactions are on Payable Time but not Taken by Payroll
- Transactions are on the timesheet as Reported Time but not Payable Time
- Transactions are not on the timesheet as Reported Time
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- Time in agency system not in Time File
- Time File was processed but not loaded due to file error
- Time File was not processed
- Time File submitted after final deadline and requires urgent processing
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We encourage you to consult this job aid prior to contacting SPO or submitting a Cardinal help desk ticket for TA756 Time Entry Upload or agency time data issues. Review the guidance in this job aid and identify the time transaction’s current stage and status to determine appropriate action.
The updated TA372_Interface Administration job aid is available on the Cardinal website > Learning > Job Aids. Click the button below to view the updates.
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Time Interfacing for Payroll: Responsibilities and Best Practices
Timely Submission Matters
Agencies utilizing the time interface must adhere to the established SPO payroll dates and deadlines. The submission deadline for time files provides a crucial buffer for:
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Error Handling: addressing any discrepancies before they impact payroll
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Manual Entry & Corrections: handling time entries not captured electronically
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Approvals & Batch Processing: ensuring proper authorizations and system updates
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Shared Responsibility for Success
Interfacing time to Cardinal directly affects payroll processing and distribution. Successful and timely processing requires the combined efforts of the agency TA Interface, Time & Labor, Payroll, Absence Management, and HR Administrators. Ensure that established processes are in place to collaborate effectively within your organization.
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Clear Communication
Any delays or problems with interfaced time require immediate communication to all core users involved at your agency. By openly sharing challenges and collaborating, agencies can ensure timely resolution and successful payroll processing.
Note: To identify core users by role in your agency, run the V_PT_SEC_ROLE_USERS query. For assistance with running queries, refer to the NAV225 Running an HCM Query job aid.
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Regards,
The Cardinal Team
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Questions |
If you have technical or functional questions, submit a help desk ticket by emailing vccc@vita.virginia.gov and include the following information:
Subject: Cardinal – <brief summary for routing>
Email Content:
- Detailed information about your issue (i.e., functional area, page, actions, error)
- Name, email address, and best contact phone number
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Cardinal - Virginia's Enterprise Resource System
You are receiving this email as a result of the role(s) you hold in the Cardinal System.
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