Updated Cultural Humility and Addressing Microaggressions and Discriminatory Requests Guide

About Two Sides of the Same Coin: Cultural Humility and Addressing Microaggressions and Discriminatory Requests

This guide provides core information and is intended to be a quick reference of important concepts regarding cultural humility practices and responding to microaggressions and discriminatory requests from individuals.

• Describes culture and its impact on healthcare, equity and cross-cultural engagement.
• Encourages clinicians to practice cultural humility with patients through tools that include the CRASH model, Kleinmann's 8 questions, and a brief demonstration video.
• Discusses discriminatory histories in healthcare and clinician- and patient-level barriers that influence care.
• Defines microaggressions and provides strategies to respond to discriminatory requests by patients.
• Published 2023 | Updated 2024

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The mission of the South Central MIRECC is to promote equity in engagement, access, and quality of mental health care for Veterans facing barriers to care, especially rural Veterans. The South Central MIRECC strives to promote and celebrate a culture of diversity, equity and inclusion among our staff, across our sites, and in the work we do to improve mental health care for rural and other underserved Veterans. New and featured clinical education product updates are produced by the SC MIRECC Education Core. Email us at VISN16SCMIRECCEducation@va.gov. Visit us at https://www.mirecc.va.gov/VISN16/index.asp.