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We are actively monitoring the impact of nationwide outages caused by a cybersecurity breach impacting Change Healthcare (CHC). VA took swift action to disconnect from all known systems with CHC, and VA’s Cybersecurity Operations Center has confirmed no malicious activity or irregularities are present in VA systems.
Our Community Care Network (CCN) third party administrators, Optum and TriWest, continue to pay claims for medical and dental care for Veterans.
NEW: VA has established alternative pathways for providers to receive Veteran and family member medical claims via electronic data interchange using the same VA Payer IDs.
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Veteran community care providers seeking information related to claims submitted to the VA can use the eCAMS provider portal to check the status of a claim.
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Veteran community care providers with billing inquiries about claims submitted to VA can contact the Community Care Contact Center at 877-881-7618.
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VA community emergency providers can verify a Veteran is in the VA system for emergency care while making the 72-hour notification by phone at 844-724-7842. The 72-hour notification can also be made online at Veterans Health Administration - Community Care.
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For issues with provider vendorization and payment reissues, contact VA’s Financial Services Center at 877-353-9791.
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More information for VA community care providers who submit claims to VA is also available at File a Claim for Veteran Care–Information for Providers - Community Care.
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Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) providers with billing inquiries about claims submitted to VA can contact the CHAMPVA Contact Center at 800-733-8387.
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Spina Bifida (SB) Health Care Benefits Program providers with billing inquiries about claims submitted to VA can contact the SB Contact Center at 888-820-1756. CHAMPVA providers can verify eligibility through the CHAMPVA Contact Center’s interactive voice response at 800-733-8387. If additional information is needed, you can also talk with a live agent.
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For issues with provider vendorization and payment reissues, contact VA’s Financial Services Center at 877-353-9791.
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More information for VA family member providers who submit claims to VA is also available at File a Claim for Family Member Care–Information for Providers - Community Care.
Community providers are also encouraged to actively monitor their patient accounts and resubmit any outstanding claims to VA if necessary.
Our highest priorities are protecting Veterans’ and beneficiaries’ personal information and ensuring no disruption to care and services provided to Veterans, their families, and caregivers. We will continue to monitor the situation and update you as more information becomes available.
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