| December 2021
Two Important things you need to know in this bulletin.
1. COVID-19 Testing Procedures
2. Changes to VA Connecticut Visitation Policy
COVID-19 Testing at VACT
Once your Primary Care provider places an order for this test, an appointment can be scheduled. This test needs to be scheduled; you are not able to get your test in Primary Care or in that department.
To notify your Primary Care provider that you want to be tested you can:
1. Send them a Secure Message over My HealtheVet, the VA Patient Portal
2. Phone our call center at (866) 808-7921
Testing is done in West Haven Monday thru Friday 8-230 and in Newington during the following times: Tuesday 8-230/Wednesday 12-230/Thursday 8-230
UNSURE IF YOU HAVE ACCESS TO MY HEALTHeVET??
Unsure if you have a My HealtheVet account? Call 877-327-0022 from 8a-8p M-F to check.
- If you have not set up a My HealtheVet account yet, you can do so from the comfort of your own home by registering at www.myhealth.va.gov
If you have an account but have a letter (B) or (A) next to your name when you log in you NEED the free upgrade to Premium (P).
ON-LINE, Call 877.327.0022 to find out how. You can click on these links for directions as well.
IN-PERSON, see the staff at Medical Records Department in West Haven or Newington or the Telehealth Staff at the Community Based Outpatient Clinics (CBOCs).
VIDEO-CHAT, call Karen at (203) 932-5711 x5521 to upgrade via video chat. The video chat is super easy and fun!!
CHANGES TO VACT VISITATION POLICY
VA Connecticut Healthcare System has amended inpatient visitation until further notice in response to the COVID-19 Omicron variant surge to protect patients and staff caring for patients:
- Patients receiving hospice or end of life care may have up to two designated adult visitors per day for up to two hours. No swapping. The designated visitors need to be identified to the inpatient team prior to arriving to visit.
- No visitors on inpatient mental health wards who are not hospice or end of life care.
- No visitors on the medical/surgical units without prior approval through the treating team.
- Visits to the Community Living Center must be approved in advance by contacting the center at 203-932-5711 ext. 2278 or 1660.
We understand this suspension places a hardship on patients, family members, and loved ones. We believe this pause will help us contain the spread of transmission. To ensure communication remains open, our staff can facilitate virtual visits using mobile devices.
The visitation policy will be amended in response to the pandemic with the pause lifted as soon as we can safely do so. Thank you for your understanding and cooperation. |
