VA Prescription Refills and COVID-19

Dear Veteran,

Taking your prescriptions, and making sure you have enough, is an important step to staying healthy during the spread of COVID-19. You can ensure that your VA-issued prescriptions are refilled, shipped, and delivered directly to you on time — all without leaving the house.   

Here’s how to refill your VA prescriptions:

• Online with My HealtheVet
  Through My HealtheVet, VA’s online patient portal, you can request refills of your refillable VA prescriptions, track VA prescription deliveries, and view VA prescription history online. Get started at myhealth.va.gov.
• Using the Rx Refill App You can request refills of your refillable VA prescriptions, track VA prescription deliveries, and view VA prescription history from the convenience of your mobile device with the Rx Refill app. Learn more at va.gov/app/rx-refill.
• Via Phone Call We have an automated phone line set-up for prescription refills, accessible through a phone number located on your VA prescription bottle’s label. When you call, you will need the prescription number from the label and your Social Security number. For many prescriptions that are no longer refillable, you can use the automated system to request more of that medication. However, for some prescriptions, your VA care team will need to contact you first.
• Through the Mail
  A refill request form comes with every VA prescription filled. To refill your prescription by mail, complete the request form and mail it to your VA pharmacy at the address listed on the paperwork that arrived with your prescription.
• VA Health Chat App
  Veterans can also ask questions and refill prescriptions using the VA Health Chat App. VA Health Chat is available on the VA App Store and through the VA Launchpad app. It is also available for download on the Apple App Store and the Google Play Store. Chat hours are Monday through Friday from 8:00 a.m. to 4:00 p.m. ET, excluding federal holidays. Veterans who receive care at any site within VISN 8 are eligible to use VA Health Chat.
• Additional Options
  As a last resort, you may visit your VA pharmacy in person to request a refill. However, you will be subject to screening prior to entering the facility, your wait time may be increased, and visiting in person can unnecessarily put you and others at risk of infection.

If you forget to refill your prescription on time, or if your prescription is no longer refillable, please contact pharmacy service through the phone number on the prescription’s label or use My HealtheVet’s Secure Messaging to contact your VA care team. (Remember to verify that your mailing address on file with VA is accurate. If you need to make a change, please visit va.gov/change-address).

For additional questions regarding prescription refills, please contact your health care team. For urgent care needs, please contact the Clinical Contact Center 24/7 by dialing 1-877-741-3400. To learn more about the center, please visit: www.visn8.va.gov/ccc.asp.  

Thank you!