May 19 Update - New VA Coronavirus Chatbot Available
Veterans Health Administration sent this bulletin at 05/19/2020 07:52 PM EDTYou can now get quick answers to questions about VA and coronavirus related to testing options, stimulus payments and telehealth, and even how to reschedule VA appointments using VA's coronavirus chatbot. The chatbot is an automated service built to provide Veterans with the information they need.
In addition to answering questions, the chatbot also quickly refers Veterans and their families to the right resource if they need more help. For example, after answering questions on specific health care needs, the chatbot may recommend:
- Using My HealtheVet to send a secure message
- Calling VA311 at 1-844-698-2311
- Calling a local VA Medical Center
Developers built the chatbot in three weeks using the Microsoft Healthcare Bot QnA Maker platform and agile methodology. VA’s Office of Information and Technology, the Veterans Health Administrations Office of Connected Care, and the Veterans Experience Office contributed to getting the bot from concept into the hands of Veterans.
VA contact centers have seen a significant increase in calls from Veterans since the start of the COVID-19 pandemic. This surge in calls drove the rapid development of VA’s first chatbot. Chatbot allows Veterans access to important information from virtually anywhere, at any time.
Veterans and their family members can access VA’s coronavirus chatbot through www.VA.gov.
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