April 9 Update: Bay Pines VA Healthcare System's Response to Coronavirus (COVID-19)

Veterans Health Administration sent this bulletin at 04/09/2020 12:21 PM EDT

Dear Veterans,

The Bay Pines VA Healthcare System’s Eligibility and Enrollment Department located at the C.W. Bill Young VA Medical Center and at the Lee County Healthcare Center are closed for face to face interactions. All Community Based Outpatient Clinics will suspend face to face eligibility functions as well. This action is being enforced to promote social distancing and to limit the potential risk of exposure to the Coronavirus (COVID-19).

During this time of limited services, we want to promote the use of alternative methods for enrolling for health care services, updating a financial means test or other enrollment functions.

  • Fax: Fax your completed and signed 1010EZ or 1010EZR form to:

    C.W. Bill Young VA Medical Center 
    Fax Number: 727-319-1229

    Lee County Healthcare Center
    Fax Number: 239-652-1936
  • Online Application: Veterans can apply online by going to https://www.va.gov/health-care/apply/application/introduction.  
  • U.S. Postal Service: Send your request for records in a sealed envelope to:

Bay Pines VA Healthcare System

Attn: Enrollment Department (136)

PO Box 5005

Bay Pines, Florida 33744

Lee County Healthcare System

Attn: Enrollment Department

2489 Diplomat Parkway East Cape Coral, FL 33909-5422

Health Eligibility Center (HEC)

Health Eligibility Center

2957 Clairmont Rd. Suite 200

Atlanta, GA 30329 

  • Telephone Application: Health Eligibility Center 877-222-8387, Monday – Friday from 8:00 a.m. – 8:00 p.m.
  • Veteran Health Identification Cards (VHIC): will be unavailable during this time. Alternate methods for patient identification are available and a VHIC is not required to receive healthcare services.

For more information, you may contact Eligibility and Enrollment by calling 727-398-6661 or toll-free at 888-820-0230, Option 4 to connect with someone at the C.W. Bill Young VA Medical Center, or by using extension 21489 to speak with someone at the Lee County Healthcare Center.

VA Video Connect: Want to learn how to take advantage of VAs telehealth services and are unsure how to get connected? Contact your primary care provider today and follow this step-by-step video to get started! Video here: https://youtu.be/HqhVlt4az-Q

Managing Your Prescription Refills Online:
Seeking an easier way to refill your VA prescriptions? Want help with keeping your medicines organized? Use My HealtheVet to keep your prescriptions straight. For more information, go to https://www.myhealth.va.gov/mhv-portal-web/managing-your-prescription-refills.

Thank you.