Since its inception, the Customer Experience Group (CEG) assisted over 3,500 SCOs experiencing Enrollment Manager (EM) difficulties. The CEG began transition during the month of May. Continued support will be provided by the School Certifying Official (SCO) Hotline. We are training SCO Hotline representatives to ensure they can continue to provide the assistance you need as you continue to learn how to best navigate Enrollment Manager.

For immediate support with Enrollment Manager, contact the Education Call Center (ECC) to be routed to the SCO Hotline at 1-888-442-4551. The ECC is available 8 a.m. – 7 p.m. ET with SCO Hotline representatives available 8 a.m. - 5 p.m. CT. If you’re located outside of the United States, please call 001-918-5678.

During April Office Hours, the following was covered:

• Paper-Based enrollments no longer accepted after June 6, 2023
• How to log into the Enrollment Manager Platform Portal with Login.gov
• Reviewing fields in the student profile
• Changing benefits and/or programs
• How to submit a second 1010 Certification
• Updated guidance: Draft enrollments
• Updated guidance: Submitting multiple actions for Ch33
• Enrollment Manager recent enhancements

To view the recorded video, please go here.

To review the PPT presentation, please go here.

Office Hours questions and answers

Topics other than EM are answered on the Office Hours FAQ page which is also key word searchable. For questions specific to EM, visit the Enrollment Manager frequently asked questions (FAQs) page.

We highly encourage you to bookmark the VA Education Platform Portal: https://iam.education.va.gov

Review and bookmark the user guide, quick start guides (NCD, IHL, OJT/APP, and Flight), FAQs and other instructional resources for details about accessing the system.

Please note, if you have questions or concerns about ID.me or Login.gov you must contact them directly. These systems are not managed by the Department of Veterans Affairs (VA).

ID.me Help Center

Login.gov Support

Enrollment certifications submitted by paper or PDF will not be accepted after June 5, 2023. Enrollment Manager is the required method for submitting enrollments, and all enrollments must be submitted through the new system starting on June 6.

We will announce special procedures and training for SCOs transitioning from paper to EM. Be on the lookout for the announcement via GovDelivery. We’ll also cover this during the May Office Hours.

If a student's biographical information or contact information is incorrect in Enrollment Manager, you should not make any changes/corrections. If the information is incorrect, students should be alerted and asked to contact the ECC or submit a request using AskVA.gov to make the corrections/changes. 

Examples of biographical information are:

• First name
• Last name
• Date of birth

Examples of contact information include:

• Mobile phone number
• Home phone number
• Email address
• Mailing address

When a new program or benefit is added, it will be the program/benefit on future submissions. It does not change any past submissions.

Once an enrollment is submitted, the program and benefit type are set. Amending the term will NOT change the benefit or program.

If the incorrect benefit or program was submitted, terminate the term, change the benefit or program and then submit the enrollment under the correct benefit or program.

Once an enrollment or amendment is submitted for a specific program, the program is locked and can no longer be edited.

Currently, draft enrollments in Enrollment Manager cannot be deleted. In the meantime, if you have drafted enrollments that will not be submitted, please leave them in the queue. Do not submit any enrollments with information you do not want to be processed as this can result in overpayments and students incurring debts

We will continue to update features in the system to improve your experience.

Previously we shared that SCOs no longer have to wait 24 hours to submit and amend enrollments. The following provides updated guidance on the proper steps to follow:

• If you submitted original enrollments at multiple facility codes for the same student, please wait 10 minutes before amending any of these enrollments. For example, you can submit enrollments for your primary facility and an extension campus, then wait at least 10 minutes to correct either enrollment. 

• If you are submitting enrollments for a student at separate facilities for the same dates, please either submit the enrollments at extension campuses using manually entered dates or create separate pre-set enrollments for each extension campus. 

These Facility types require 4 Modules of Training

• Institutions of Higher Learning (IHL)
• Non-College Degree Programs – Only (NCD)
• IHLs with NCDs
• IHL with Flight Programs

These Facility types require 1 Module of Training

• On-The-Job & Apprenticeship Training (OJT & APP)
• Vocational Flight Programs
• High School Programs
• Residency Programs

 New Certifying Official Training Requirements

• Institutions of Higher Learning = 10 Modules
• Non-College Degree Facilities = 10 Modules
• OJT & App Facilities = 1 Module
• Vocational Flight Facilities = 1 Module
• High School & Residency Facilities = 1 Module

Self-Certification Steps

1. Login to the SCO Annual Training Portal
2. Select Office Hours, Conference Sessions, or Supplemental Training
3. Locate the applicable Session and Click “Begin”
4. Verify you selected the correct Training Session, then click “continue”
5. Click “Yes” you completed 100%, then click “Submit”
6. Enter the Date of Training, then click “Submit”
7. Download your results and retain the Certificate

For additional information about SCO requirements, navigate to the updated School Certifying Officials Handbook, the School Certifying Officials Resource Page and the School Certifying Official Training.  

For more information or questions about training events, please contact the Training Corporate Mailbox. For specific information about GI Bill® benefits, please visit the GI Bill website.

Find your ELR of jurisdiction here.

Wednesday, May 17 - 11:00 a.m. and 1:00 p.m. Eastern Time

Thursday, May 18 - 11:00 a.m. and 1:00 p.m. Eastern Time 

All Adobe Connect sessions are Eastern Time

Your personal email calendar must calculate for any difference in time zones.

To view the dates for the upcoming webinars please visit this website for the National Training Team - Schools.

For questions about training email us: EDUTRAINING.VBACO@va.gov.

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Do you have a question or concern about your benefits? Contact us safely and securely with Ask VA!