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Greetings from the VA Debt Management Center (DMC),
In April, DMC announced we were suspending all actions on debts under the jurisdiction of the Department of the Treasury for 60 days, including debts for institutions as well as Veterans and beneficiaries. The suspension of Department of the Treasury activity for VA debts remains ongoing at this time. Other collection processes for institutions, such as mailing of collection letters, continue to occur as normal.
DMC has taken various actions to assist Veterans including the following:
- Suspended collections on new debts and halted issuing new debt collection letters
- Paused referral of delinquent debt to Department of the Treasury, Credit Alert Interactive Verification Reporting System, and Credit Reporting Agencies
- Offering temporary suspension of debt collection
- Providing extended payment arrangements
- Text messages sent directly to Veteran's phone accounts - 8.6M recipients
- Conducted a Borne the Battle Podcast with Public Affairs - reached 11M
- Communicated to Veterans via a letter, multiple emails, Facebook, website posts and blog updates
Please continue to encourage Veterans and family members affected by COVID-19 (Coronavirus) who have a VBA benefit debt and need temporary financial relief to contact the DMC at 1-800-827-0648 to request assistance.
Institutions with questions or concerns regarding a VA debt should contact DMC at our dedicated email for School Certifying Officials: DMCEDU.VBASPL@va.gov.
We will continue to update our website: www.va.gov/debtman with new information regarding the COVID-19 crisis. We will announce important dates regarding resumption of debt collection activities on our website.
Thank you for your continued partnership in serving Veterans and their families during this difficult time.
Sincerely,
The VA Debt Management Center Outreach Team
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