National Scheduling Office System Maintenance
May 14-15 and May 21-22 until 7:00 E.T.
For the next two weekends, May 14 - 15,
2016 and May 21 - 22, 2016 ending at approximately 7:00 p.m. E.T. on both
Sundays, the Department of Veterans Affairs (VA) database used by the National
Cemetery Scheduling Office, to assist in determining eligibility, will not be
available. This scheduled outage is for system maintenance and upgrades.
This should not impact customers who
contact the National Cemetery Scheduling Office (NCSO) on Saturday and Sunday
who have discharge documents readily available or who are requesting a
subsequent burial of a spouse or dependent of someone already buried in a
national cemetery.
We recommend that customers with an
initial burial request who do not have discharge documents readily available
contact us on the Friday before or Monday after either of the weekends, if possible.
If not, the Scheduling Office will:
- Establish the case in our Burial Operations Support
System
- Contact you once systems are operational on the
subsequent Monday to complete the scheduling process, and
- Send you an email confirmation of the scheduled
interment, assuming a valid email address has been provided
The National Cemetery Scheduling
Office (NCSO) is open 7 days a week from 7 a.m. to 6:30 p.m. Central Time,
excluding Thanksgiving Day, Christmas Day and New Year’s Day, in order to serve
families and Veterans desiring to make burial arrangements at a time that is
most convenient for them.
We always
recommend that you submit readily available discharge documents with initial
applications for burial as this will assist in expediting your verification of
military service. If discharge documents are not readily available you
should still contact us and provide whatever documents you have because we can
search for evidence of military service in the Department of Veterans Affairs
(VA) database or, if they are not available, begin searching for these records
in government archived facilities.
Thank you for your patience and
understanding while we attempt to serve you better.
Please look for our future e-mails on memorial benefits available for eligible Veterans and spouses. Also, please encourage your friends and colleagues to sign-up for future e-mail updates and information regarding VA memorial benefits through GovDelivery at https://public.govdelivery.com/accounts/usvanca/subscriber/new.
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