Services and Supports Review Additional Documentation Changes for 2025

Services and Supports Review Additional Documentation Changes for 2025

As part of the annual services and supports review, Social Security may require Employment Networks (EN) to submit additional documentation. Social Security is revising this process in 2025 to reduce the amount of documentation ENs must submit. Starting January 2025, your EN will not need to submit documentation that you previously submitted. Rather, Social Security will now require the following:

• Benefits Counseling Certifications for all EN staff who are currently certified Benefits Counselors that are newly certified, have been re-certified, or that have not previously been submitted to SSA. Social Security will accept the following certifications: Community Partner Work Incentives Coordinator certification (CPWIC) from Virginia Commonwealth University (VCU), Benefits Work Incentives Practitioner certification (BWIP) from Cornell University, or Benefits Information Network (BIN) Training through Indiana University.
• Cloud Storage Provider Verification for every cloud storage provider your EN uses that has not been previously submitted to SSA. This can be in the form of a screenshot and must include the subscribed licenses and the cloud configuration settings.
• Work from Home Request Forms for any staff who would like to conduct business outside of a Ticketholder service location and have not previously been approved to do so.
• Work from Home Request Addendum listing all EN staff who have a previously approved Work from Home Request Form to certify that staff have reviewed their previously approved requests and attest that the information included is still accurate.
• Partnership Plus Agreements for every State Vocational Rehabilitation Agency (SVRA) your EN has an agreement with that has been renewed or that has not previously been submitted to Social Security.
• Proof of Workforce Status for Workforce ENs whose workforce status documentation has been renewed or has not previously been submitted to Social Security. For American Job Center (AJC) operator or partner, this proof should be in the form of a valid Memorandum of Understanding (MOU) with the Local Workforce Development Board (LWDB), or for LWDB or State Workforce Agency (SWA), this proof should be in the form of a MOU, contract, or state plan.

Prior to your annual services and supports review, the Ticket Program Manager (TPM) will contact your EN with the necessary forms and information. Social Security will continue to use the Partnership Plus Agreement(s), Proof of Workforce Status, and Benefits Counseling Certification(s) to populate the “Partnership Plus Badge,” “Workforce EN Badge,” and “Benefits Counselor Badge” shown in the Find Help Tool on the Choose Work website. If you previously submitted a Partnership Plus Agreement(s), Proof of Workforce Status, or Benefits Counseling Certification(s) that have expired and your EN does not provide the respective renewed documentation, Social Security will remove the applicable badges from your EN’s profile in the Find Help Tool.

If you have any questions, please reach out to ProgramIntegrity@yourtickettowork.ssa.gov