October 2024 ePay File

The Social Security Administration (SSA) has begun processing the EN portion of the October 2024 ePay file.

Please see the reminders below:

• Phase 1 Milestone 4, Phase 2 Milestones and Outcomes are paid via ePay (unless your EN is restricted from ePay).
• ENs should not submit for these payment types via the Ticket Portal without attaching earnings evidence while the EN portion of the ePay file is being processed because submitting for such payments delays processing and causes duplicate claim months.
• If an EN submits a request for Phase 1 Milestone 4, Phase 2 Milestones or Outcomes without attaching earnings evidence during ePay, that SSN will not be processed until it comes up on the ePay list. It may take more than 30 days for SSA to process that request.
• ENs must submit payment requests for Phase 1 Milestones 1-3 through the Ticket Portal with proof of relationship. Proof of Relationship must be faxed in at the same time as the request. ENs do not have nine days to submit Proof of Relationship.
• Unassigned Tickets are not paid via ePay.
• ENs must have passed their annual Services and Support Review to be paid via ePay.
• The ePay file is processed in SSN order, not Provider ID (PID).
• PII violations will remove the EN from ePay for three months or one ePay file.
• During this time, the EN must submit payment requests via the Ticket Portal. 

Please contact the EN Payments Helpdesk with any questions at ENPaymentsHelpdesk@yourtickettowork.ssa.gov