Changes to Ticket Portal and Training Curriculum

SSA makes protecting its information systems a top priority. The Ticket Portal (Portal) uses the highest level of security available to the agency and allows service providers to safely and securely do business with SSA. Portal access should be limited to individuals who have a business need and plan to access the application regularly.

Service Provider Foundations Training was erroneously modified to include all EN employees, and as a result, there are Portal users who have no business need to access the Ticket Portal. To correct this, SSA will begin reducing the number of staff authorized to access the Portal to active users who have a business need.

Starting April 1, SSA will remove Portal access for individuals who have not accessed the Portal in the last 180 days.

 

ENs need to take the following actions immediately:

• Verify the Portal users for your organization: Click on the View directory information about your EN or SVR link found in the About your EN or SVR section of the main menu of the Portal.

• Contact ENService@ssa.gov to have employees, with a Portal business need and who have been suspended due to lack of use, reactivated by SSA.

• Submit a Ticket Program Agreement (TPA) Change Form to ENService@ssa.gov to remove Portal users who are still employed with your EN, but have no business need to be a Portal user.

• Submit a TPA Change Form to ENService@ssa.gov to remove persons who are no longer employed with your EN.

• Submit a TPA Change Form to ENService@ssa.gov to add additional employees, who have a business need, as Portal users.

*link to TPA Change Form: https://yourtickettowork.ssa.gov/Assets/yttw/docs/information-center/forms/1374-TPA-Change-Form-03-2023-r1.pdf.

 

How Portal changes affect EN Training: Effective immediately, only EN staff who have a business need to utilize the Ticket Portal will complete Service Provider Foundations Training, including the modules Creating a my SSA Account & Adding Extra Security (module 3) and The Ticket Portal for ENs (module 7).

Additional Training Information: SSA will continue to require mandatory Service Provider Foundations Training for Main Points of Contact through the Learning Management System, Bridge. All other EN staff may access training through the Your Ticket to Work website, the link to the training: Service Provider Foundations Learning Modules - yourtickettowork.ssa.gov.

SSA Portal Monitoring: As a reminder, Ticket Portal users must access the Portal at least once every 90 days or your account will become inactive. After 90 additional days of inactivity (180 days total), SSA will remove the user from the Portal without notifying the EN.