Social Security Announces New Call Center Addressing Suitability Inquiries

The Social Security Administration is pleased to announce a new Call Center charged with addressing eQIP and Suitability inquiries for security clearances. Employment Networks may now speak directly to a Suitability representative to address common questions including: eQIP applicant resets/unlocks, navigational questions, and suitability status checks. 

Employment Networks may contact the Call Center at 1-844-874-9940. Business hours are 7 a.m. to 4:30 p.m. ET, Monday – Friday. 

If you have any questions, please contact your Employment Network Service Branch: 

• Shayne Dively (Dively@ssa.gov):  DE, IA, MI, NJ, NY, OK, OR, PR, RI, TN
• Delphine Franklin (E.Franklin@ssa.gov):  AL, ID, KS, LA, MN, NE, NC, PA, SC, WV
• Candra McLaughlin (McLaughlin@ssa.gov):  AZ, CA, CT, DC, IN, MS, NM WI, WA, UT
• Irma Morris (Morris@ssa.gov): AR, GA,IL, MD, MO, NH, ND, OH, SD, VA
• Theresa Shilling (Shilling@SSA.Gov):  AK, CO, FL HI, KY, ME, MA, MT, NV, TX, VT, WY