Announcement: New Email Address for Ticket Portal Help

Social Security Administration sent this bulletin at 08/07/2015 05:33 PM EDT

The Employment Network Service Branch (ENSB) at the Social Security Administration recently launched a new email address. Effective immediately, Employment Networks should send portal inquiries regarding Ticket Portal access to ticketportal@ssa.gov.

Examples of access inquiries include:  

  • Initiating enrollment by notifying Social Security of your SSN and user ID (through encrypted email) once you have met the following requirements: 1) successfully completed the suitability process; 2) have a myssa.gov account with extra security enabled; and 3) have completed your security awareness form
  • Updating your employment status as a requirement for retaining portal access

In addition, please continue to use enservice@ssa.gov for the following inquires:

  • Suitability
  • General questions about the Ticket to Work Program.
  • Questions about your contract or award.
  • Staff changes at your organization.

Below is an updated list of some key points of contact.

Issue

Contact

Phone

Email

Fax

Suitability (ENs)

ENSB at Social Security

N/A

ENService@ssa.gov

N/A

Suitability (State VR agencies)

VR Helpdesk at Social Security

N/A

VR.Helpdesk@ssa.gov

N/A

mySSA accounts

Social Security

1.800.772.1213 (TTY 1.800.325.0778) When prompted, say "Help Desk."

N/A

N/A

Check status of Ticket Portal Access (ENs) and access issues  once enrolled in the Ticket Portal

ENSB

N/A

ticketportal@ssa.gov

N/A

Check status of Ticket Portal Access (State VR agencies)

VR Helpdesk

N/A

VR.Helpdesk@ssa.gov

N/A

General questions

Systems Helpdesk

1.866.949.3687 - select option 2 and follow the prompts.

ENSystemsHelp@yourtickettowork.com

N/A

Payments questions

Payments Helpdesk

1.866.949.3687 - choose the "Payments" option to speak to a Payments Help Desk Specialist who will handle your payments issue.

ENPaymentsHelpDesk@yourtickettowork.com

703.893.4020 or 4149 Attention "EN Payments Help Desk" and a Payments Help Desk Specialist will research your payments issue.