Reminder: Secure Provider Portal and IVR Shut Down

Social Security Administration sent this bulletin at 06/23/2015 03:26 PM EDT

The Secure Provider Portal (SPP) and Interactive Voice Response (IVR) system will be shut off to all users on June 30, 2015.

After this date you will no longer be able to complete any transactions or query in the Secure Provider Portal and must use the new Ticket Portal or manual processes. 

Contacts

We know that transitioning from one system to another can get confusing and that is why we want to make it as seamless as possible for you.

If you have general questions about checking Ticket assignment once the IVR is shut down, contact the Systems Help Desk at ENSystemsHelp@yourtickettowork.com or call the help desk at 1.866.949.3687, select option 2 and follow the prompts.

If you have not already initiated or completed activity to enroll in the Ticket Portal, please do so today. If you have questions about registering and enrolling, please see use the below contact information.  

Issue

Contact 

Phone

Email

·         EN suitability

·         EN checking status of Ticket Portal access

Employment Network Service Branch (ENSB) at Social Security

N/A

ENService@ssa.gov

·         VR suitability

·         VR checking status of Ticket Portal access

VR Helpdesk at Social Security

N/A

VR.Helpdesk@ssa.gov

mySSA accounts

Social Security

Toll free at 1-800-772-1213 (TTY 1-800-325-0778)

N/A