Technical Bulletin: Ticket Portal Rollout Is Coming Soon

We are happy to announce that we will welcome those who are enrolled in the new Ticket Portal to begin using it in a couple weeks. The Ticket Portal represents an important customer service improvement to help you serve Ticket beneficiaries more efficiently and preserve administrative resources. Do you currently use Interactive Voice Response (IVR), MoveIT, or the Secure Provider Portal but have not yet begun to prepare for the transition to the Ticket Portal? Are there individuals at your Employment Network (EN) or State Vocational Rehabilitation (VR) agency that have yet to complete the necessary steps to access the Ticket Portal?

Now is the time to complete the process of enrolling in the Ticket Portal. If you are enrolled before June 15, you will be able to take advantage of the benefits of being one of the first users to enter the Ticket Portal next month. For example, if you are enrolled during the June-July timeframe, you will have the advantage of the special technical assistance sessions planned for onboarding new Ticket Portal users during the rollout period.

As you may know by now, the new Ticket Portal connects directly to Social Security’s Ticket to Work system, allowing you to perform transactions in real time. Within minutes you will know if your Ticket assignments, unassignments and case openings and closures were accepted by the system. An EN payment request submitted in the new Ticket Portal creates a work case that goes directly to a payment specialist’s queue for processing. To experience these time-saving benefits, please see which group you fit into below and initiate or complete your enrollment today!

If you have delayed enrollment in the new Ticket Portal, you will experience a lapse in your ability to perform transactions electronically. Beginning June 15, if you are not enrolled, you will have to complete manual processes for Ticket assignments and unassignments, EN payments, etc. This is because the Secure Provider Portal will no longer have the ability to accept your transactions. You will still be able to query the Secure Provider Portal for reports and other information until Tuesday, June 30. The Secure Provider Portal will cut off after Tuesday, June 30. You will be able to request Ticket assignability information outside of the Ticket Portal only for a limited time pending your enrollment, so we urge you to enroll in the new Ticket Portal to receive the best service possible, particularly if currently you depend on the Secure Provider Portal.

Individuals at Employment Networks who need to access the Ticket Portal must:

1. Complete the Suitability process and receive a favorable determination
2. Go to http://www.ssa.gov/myaccount/ and create a mySSA account with extra security enabled.
3. Send an email to your ENSB specialist to let them know you are ready to enroll in the portal. Attach a completed Security Awareness Contractor Personnel Security Certification.
4. Your representative will contact you to obtain your SSN and mySSA Username to enroll you in the portal. Do not send your information through email.

Individuals at State VR agencies must:

1. Complete the Suitability process and receive a favorable determination
2. Go to http://www.ssa.gov/myaccount/ and create a mySSA account with extra security enabled.
3. Send an email to the VR Helpdesk to let them know you are ready to complete your enrollment.
4. A representative will contact you and use your SSN and mySSA Username to enroll you in the portal. Do not send your information through email.

Please ensure that all other individuals who will need access begin the process as quickly as possible. We want your organization to get the full experience to the Ticket Portal as soon as possible!

Resources
To get started with Suitability, review the Suitability Guides available in the Information Center at yourtickettowork.com. Also available, are PowerPoint presentations and YouTube videos on how to create a mySSA account and a Ticket Portal: Requirements for Access reference sheet that details everything you need to do to gain access to the Ticket Portal.

Contacts
We know that transitioning from manual processes to a system or from one system to another can get confusing and that is why we want to make it as seamless as possible for you. Please use the below contact information if you have questions about specific problems you encounter.

Issue	Contact
Suitability (ENs)	Employment Network Service Branch (ENSB) at Social Security	ENservice@ssa.gov
Suitability (State VR agencies)	VR Helpdesk at Social Security	VR.Helpdesk@ssa.gov
mySocialSecurity accounts	Social Security	Toll free at 1.800.772.1213 (TTY 1.800.325.0778) Once you reach the main menu, ask for the "Help Desk." The voice prompt will respond with "My Social security Help Desk" and proceed to help you.
Check status of Ticket Portal Access (ENs)	ENSB	ENService@ssa.gov
Check status of Ticket Portal Access (State VR agencies)	VR Helpdesk	VR.Helpdesk@ssa.gov
General	Systems Helpdesk at the Operations Support Manager	ENSystemsHelp@yourtickettowork.com or call at 1.866.949.3687. Select option 2 and follow the prompts.