U.S. Postal Service Customer Service for Non-English-Speaking Customers
U.S. Postal Service Office of Inspector General sent this bulletin at 11/06/2018 01:24 PM EST
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Among the U.S. Postal Service’s obligations is providing prompt, reliable, and efficient postal services to patrons in all areas and communities of the nation. U.S. census data shows that the percent of the U.S. population who speak a language other than English grew annually from 19.6 to 21.1 percent between 2009 and 2016. Our latest audit report sought to evaluate USPS’s customer service to non-English-speaking customers. Read our full report here: https://go.usa.gov/xPpzs
