TRICARE Online is a Safe, Trusted, and Secure Department of Defense Website

TRICARE Online is a Safe, Trusted, and Secure Department of Defense Website. However, due to a technical issue relative to the host environment, some TRICARE Online users may receive an invalid certificate warning message when logging onto www.tricareonline.com using Internet Explorer. Do not be alarmed, to correct simply download a DoD certificate to your computer.

 

This warning message usually occurs to TRICARE Online users who access the Web portal from outside a government network. The warning messages may say, “security certificate error” or “untrusted site,” and occur because the government issued authentication certificates are not being recognized by a user’s home Internet browser. Users who receive these warning messages should download a DoD certificate onto their home computers using these steps:

• Click onto: http://www.militarycac.com/CACDrivers/InstallRoot_v3.13A.exe

• Download the certificate to your desktop

• Once the download is complete, run the program

• Once installation is complete, please close all open browser windows before logging in to www.tricareonline.com

 

Once complete, users may receive a final warning message as they install the DoD certificate. Please click the “YES” button to continue.

 

Please note, a complete solution to this certificate error issue is in progress. Additional detail will be made available as the issue is resolved.

 

As always, if you experience issues and need further assistance or have general questions and or concerns, please feel free to contact the TOL Customer Service, available 24/7, at 1-800-600-9332.

 

If you are a HA/TMA employee and are experiencing difficulty with a HA/TMA computer, please contact the HA/TMA Help Desk at (703) 824-8605.