One Week Left: Give Your Input on New Customer Experience Program Guidelines
The Customer Experience (CX) Task Force invites your input on BPHC’s draft CX Program Guidelines. These guidelines are an internal tool that sets expectations across the bureau.

Once you’ve reviewed the guidelines, complete a brief, anonymous survey. The survey will be open until COB next Friday, September 9.

Questions? See the 8/18 Insider or the 8/16 All-Hands for more information.

Fostering Workplace Wellness Through the COVID-19 Pandemic and Beyond
Please encourage your health centers to attend this webinar sponsored by OHCIO’s COVID-19 Task Force. It will focus on practical strategies for addressing burnout and promoting employee wellness and resilience. Speakers include the director of the Mental Health Technology Transfer Center and a panel of health center staff from across the country.

BPHC staff are welcome to listen in. When registering, enter “N/A” for health center name and “Maryland” for the state.

Wednesday, September 14
1:00-2:30 p.m. ET
Registration page

Back-to-School Photos
Summer is almost over and the kids are heading back to school! Upload a first day of school picture to our Back-to-School Photo Album or email your picture to the Insider mailbox.

Please include your name in the title of the file. We may share your photo in the Insider or during an All-Hands webcast.

Getting to Know: Kristen Hoang
Meet Kristen Hoang, Public Health Analyst, Program Data and Risk Analysis, OHCPM:

When I was a kid, I wanted to be: A marine biologist because I love science, sea animals, and the ocean.

What is your dream vacation: I want to rent a water hut in the Maldives and be able to dip in the water when I wake up.

Favorite TV show: "The Big Bang Theory." I watch it when I get sick or when I need some laughs.

Favorite sport or sports team: My favorite sport is football and my favorite sports team is the Washington Commanders.

Learn more about Kristen, and email BPHC Insider to submit your name for a future Getting to Know.

DUE TOMORROW: Update Government-issued iPhones and iPads
All government-issued iPhones and iPads must be upgraded to iOS 15.6.1 by TOMORROW per guidance from HRSA’s Office of Information Technology (OIT). If updates are not completed by the deadline, your phone will stop working effective Saturday, September 3. Questions about how to update? See this FAQ for step-by-step instructions.

Request Use or Lose Leave
If you have “use or lose” annual leave, please request your supervisor’s approval to use it through the end of the leave year. We encourage you to talk with your supervisor as soon as possible. To avoid forfeiting this leave, your supervisor must approve it no later than Friday, November 18 (or Saturday, November 19, if Saturday is your regularly scheduled work day).

The deadline for federal employees to use their “use or lose” annual leave is Friday, December 30 (or Saturday, December 31, if Saturday is your regularly scheduled work day). If you have questions about “use or lose” leave, please contact your timekeeper or AskHR@hrsa.gov.

If you are not planning to take all of your “use or lose” annual leave, please consider donating it to the Voluntary Leave Transfer Program. If you have questions, contact your timekeeper or BPHCTimeAttendance@hrsa.gov.

In Case You Missed It

A Round-Up of Previously Announced Items

• Have a loaner laptop? If so, read the 8/25 OIT Alert about annual inventory and follow the steps outlined to ensure your equipment is captured.
  
  
• HRSA incentive awards will appear by your September 16 Leave and Earnings Statement. Questions? Email BPHCRecognition@hrsa.gov.
  
  
• Please take 5-10 minutes to complete the HHS Workforce Demographic Survey. For more information, see the announcement on the HHS intranet.
  
  
• Use the HRSA Hoteling System to reserve a space at 5600 in lieu of “squatting” in an open space.
  
  
• MS Teams Functions: Click on a function to learn more: Live Captions/Transcript, PowerPoint Live, Whiteboard, and Praise App.
  
  
• HRSA created official templates you can use as backgrounds for MS Teams and Zoom.