GSA, General Services Administration (External) sent this bulletin at 10/21/2024 11:40 AM EDT
OASIS Converting to Login.gov Authentication Login.gov Transition
Effective November 3, 2024, OASIS will transition from using MAX.gov to Login.gov for system authorization. After that date, all OASIS users must have a Login.gov account to access the system.
Concurrent with this tradition, a new URL, OasisCustomers.gsa.gov, will be used to access OASIS. This link will not be live until November 3rd. The external OASIS website will be updated with the new link and all users will receive an email once it is live.
Login.gov is a single sign-on platform used by several other systems (e.g. USA Jobs, SAM.gov), and many users already have Login.gov accounts. Login.gov provides users with one account to access multiple digital services and protects user accounts with strong security options.
An email with instructions on how to establish a Login.gov account was sent to all OASIS account holders on October 10.
If you do not already have an active Login.gov account associated with your government email address, you will need to complete a one-time enrollment for Login.gov before November 3, 2024.
Approve, Reject, or Request Clarification - Which Is the Correct Action?
Once an OA is sent to you for your review you have three options.
Approve: Take this action is when the OA is just as you expected and you do not need any changes or clarifications
Request Clarification: This feature allows you to send a question to GSA concerning the OA, and keeps the OA with you for review. When GSA responds to the request, it will appear directly in the approval form for everyone in your agency to view. You are also able to submit multiple requests for clarification if you have further questions. This option should be used if you need additional information before you approve.
Examples of questions that should use Request Clarification:
“Can you confirm the lease firm term?”
“Can you please explain why the shell rate is changing in 2027?”
“Are the parking spaces at this location structured or surface?”
“This doesn’t match our Client Planning Agreement (CPA) . Can you explain the change?”
Reject: This feature is used when you cannot approve the OA as presented to you. It should be used if the project has been canceled or if you spot a clear error. This will return the OA to GSA in order to allow for a necessary correction or to cancel the project.
The Request Clarification and Reject feature are not interchangeable. Rejections should only be used when you know that you will not be moving forward with a space or cannot approve the OA as submitted. If you are still in ongoing communication with your GSA project team and are unclear on the OA details please use Request Clarification.
Please remember that GSA sends the OA to you when we are ready to award the lease or construction contract or when a change order is needed to that contract. These are based on solicitation responses and do represent the contract GSA has ready to execute.
Submitting a Customer Request? Use a New Form
Customers have two requests they can send to GSA in addition to the OA Approval actions. Customers can “Ask a Billing Question” and “Submit a Release of Space request”. These requests are found on the customer portal and each opens a form for the user to complete before submitting to GSA. Each of these request forms have embedded workflows and automatically pull information based on the OA number entered.
Once a user enters an OA number into the request form, that OA number should not be changed. If the OA number is entered incorrectly, we ask that you close that request and begin a new form with the corrected OA number. This will prevent duplicate identifiers and stuck requests and ensure your requests are completed timely.
Training, Links, and Resources
Visit the PBS OASIS Website for links to the Customer User Guide, Training Videos, and more.
You can also email pbsoasis@gsa.gov with any questions or to report specific system issues or reach out to your regional team to discuss specific billing questions.
