GSA, General Services Administration (External) sent this bulletin at 05/30/2024 12:56 PM EDT
Customer Approval Reconfiguration: June 10 Launch
The PBS OASIS team is in the final testing and implementation phase of the Customer Approval workflow improvements. The effort is on schedule and will be in place on Monday, June 10. With this reconfiguration, you can expect:
New queries and sections in your Customer Portal
Notifications and Action Items have been removed from the Customer Portal
All OAs that were in customer review have been pulled back by GSA (see below for more information on this)
Each new OA Approval will follow the new process
A new Customer User Guide and new training modules will also be added to the PBS OASIS external site with implementation.
Customer Approval Reconfiguration: Live Training
The PBS OASIS team will host two Live System Demo Training Sessions:
Thursday, June 13: 10:30 - 12:00 ET
Tuesday, June 18: 2:00 - 3:30 ET
The training will include technical demonstrations on the Ordering Official and Non-Approval capabilities when navigating system actions for Navigating your Customer Portal and Approving/Rejecting OAs. There will be opportunities throughout the training to submit questions on the process and receive live answers.
The training sessions will be identical and you can select the session that works best for your schedule. If none of these times work for you, the session will be recorded and uploaded on our external site along with the individual training demos.
Ordering Officials, Non-Approvers, and CIAOs will receive an invitation to register for the training, and a zoom link will be sent for the chosen time slot. Please keep an eye out for an email with your registration links.
Customer Approval Reconfiguration: OAs Currently with the Customer for Review
OAs can still be reviewed using the current process through Thursday, June 6 and we ask that you prioritize approving OAs to clear any backlog where possible. On June 6, PBS will take any OAs currently with the customer for review and return them to a GSA status.
Beginning Monday, June 10, the OAs will be returned to the customers for review and appear in the new queries following the new approval process. Due to the volume and QC reviews, we anticipate this process will take a few days to complete. If an expected OA has not been sent for customer review by FridayJune 14, please contact pbsoasis@gsa.gov.
Introducing Frequently Asked Questions
We’ve been collecting your questions as they’ve been raised in customer forums, the customer enrichment series, and the PBS OASIS inbox, and have created this FAQ document as a further resource.
Here you can find commonly asked questions that pertain to;
Access, Accounts and User Roles
Billing and Rent
Email Notifications
OA Approval Process
Other
Project Planning
Release of Space
Reporting
Space and Square Footage
Tenant Improvements
Training and Support
Upcoming Changes to OASIS
Find the full list of FAQs on our website at this link.
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Training, Links, and Resources
Visit the PBS OASIS Website for links to the current Customer User Guide, Training Videos, and more.
You can also email pbsoasis@gsa.gov with any questions or to report specific system issues or reach out to your regional team to discuss specific billing questions.
