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HSIN Helps Law Enforcement Information
Sharing Event Reach More Participants
More than
200 Federal, State, Tribal, Local and International law enforcement officials
joined DHS Secretary Janet Napolitano as she gave the keynote address for the
fifth annual Law Enforcement Information Sharing (LEIS) Roundtable, held Aug
20-21 in Arlington, VA. “Knowing we had the flexibility to involve more people
through HSIN Connect than we could house in the physical room was a huge value
to us,” explained LEIS Initiative (LEISI) Program Manager Claudette
Fogg-Castillo. “Using HSIN Connect, we were able to hold a secure event that
included a large number of participants in the DC area and across the nation.
Most of the people who were on HSIN Connect for LEIS had not yet used HSIN.
They were able to log on, after we validated them, and immediately join into
the conversation with real-time comments and questions. I will definitely use
HSIN Connect again for a big event.” The theme for this year’s LEIS Roundtable
was, “Law Enforcement in the Digital Data Age: How Innovative Technologies are
Shaping the Evolution of Information Sharing.”
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California
Users Now Able to Use HSIN for Statewide Info Sharing
HSIN users in California now have the ability to
tag documents in HSIN with regional data. This new ability allows users to
share information statewide and eventually will support wider information
sharing for California HSIN users. In addition, sites in The Golden State are
now easier to find in the HSIN directory. If you would like more information
about the recent improvements to California sites in HSIN, please contact HSIN.Outreach@hq.dhs.gov.
 Save the Date: Sept 26 HSIN R3 Launch
Celebration
Mark
your calendars for the HSIN R3 Launch Celebration! Please RSVP to sarah.schwettman@hq.dhs.gov
noting an in-person or virtual attendance preference.
When: September 26, 9 a.m. – 11 a.m. EST
Where: Crystal City, Virginia and via HSIN Connect
Who: All
are WELCOME!
Speakers include:
- Richard
Chavez, Director, DHS Office of Operations Coordination and Planning
- Margie
Graves, Acting Chief Information Officer, DHS Office of Chief Information
Officer
- Bill
Tarry, Principal Deputy Under Secretary, DHS Office of Intelligence and Analysis (Invited)
- Caitlin
A. Durkovich, Assistant Secretary for DHS Infrastructure Protection National
Protection and Programs Directorate (Invited)
- Charles
Werner, Chief of Charlottesville, VA, Fire Department
-
Donna Roy, HSIN Program
Director
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HSIN Community: Appearing at a
Location Near You!
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Sept 17: Operational Best Practices of
HSIN Connect Seminar, via HSIN Connect – Mission Advocate Manager Katherine
Mullins
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Sept 17-18: Washington State Fusion
Center Analyst Conference, Vancouver, WA – Mission Advocate Michael Zagyva
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Sept 23: Oregon Criminal Justice
Information Services (CJIS) User Workshop, Seaside, OR – Mission Advocate
Michael Zagyva
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Sept 24: Big Data Symposium, Washington
DC – HSIN Program Director Donna Roy
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Sept 26: HSIN R3 Launch Celebration,
Arlington, VA – HSIN Program Director Donna Roy
Have an event you’ll be
going to and want to share news about HSIN? Let us know and we’ll get the word
out and/or share how it went! Please email us at HSIN.Outreach@hq.dhs.gov.
HSIN Help
Desk Has Improved and Will Keep Improving
 HSIN's
expanding capabilities have prompted the HSIN Program to adopt new
customer-centric Help Desk approaches. A ticketing system geared towards IT Help Desk best practices has
allowed HSIN’s technical staff to address problems before they impact the
larger HSIN community. This new system has already decreased the number of open
issues, a number that will continue to drop as the dust settles from the R3
migration. Additionally, the Help Desk will actively attempt to resolve known
issues during the initial phone call or email response.
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