E-Verify and SAVE Products of U.S. Citizenship and immigration Services Banner

Alert: E-Verify outage for an I-551 or I-766 as Form I-9 document

E-Verify sent this bulletin at 03/28/2025 02:54 PM EDT

Alert: E‑Verify outage for an I‑551 or I‑766 as Form I‑9 document

E‑Verify recently experienced a technical issue with cases created March 23 - 26, 2025, for employees who presented either an I‑551, Permanent Resident Card, or I‑766, Employment Authorization Document, as their Form I‑9 document.

These cases may have incorrectly received a DHS mismatch (TNC) due to a system error. Please close and then resubmit any applicable cases in E‑Verify. If you have already submitted an additional case and received an Employment Authorized result for an affected employee, no further action is needed. You may see the message “E‑Verify Needs More Time” on the case status page appear longer than usual for affected cases, and E‑Verify will automatically close them.

If you receive a Final Nonconfirmation (FNC) for one of these cases, please submit a new case after the issue is resolved and before taking any action based on the FNC result.

E‑Verify Customer Support is experiencing a high call and email volume. Thank you for your patience as E‑Verify works to resolve this issue.

Share this bulletin

Don’t forget to text
“EVERIFY UPDATES” to 468311
to get the latest E‑Verify news.

Do not reply to this email.

Apply to use the E-Verify logo. Complete and submit the License Application for the Use of the E-Verify Trademark.

SUBSCRIBER SERVICES:
Update your subscriptions, modify your password or email address, or unsubscribe at any time on your Subscriber Preferences Page. You will need to use your email address to log in. If you have questions or problems with the subscription service, please visit subscriberhelp.govdelivery.com.

This service is provided to you at no charge by E‑Verify.