USCIS Receives 2014 Annual Government Customer Satisfaction Award

On April 2, 2014, USCIS was awarded the 2014 Annual Government Customer Satisfaction Award by the Federal Consulting Group (FCG) of the U.S. Department of Interior. This award recognizes the E-Verify section of the USCIS.gov website and USCIS.gov español for its responsiveness to customer satisfaction surveys and performance metrics to improve its services. In response to survey feedback, USCIS improved the navigation and content layout of USCIS.gov and increased the speed of adding translated content to USCIS.gov español.

USCIS works with the FCG to measure customer satisfaction through the American Customer Satisfaction Index (ACSI) and ForeSee website surveys.  The areas that have been evaluated through the ACSI are the E-Verify program, N-400 (Application for Naturalization), I-485 (Application for Green Card), the Welcome to the United States Booklet, Asylum Offices, and Overseas Field Offices. USCIS uses ForeSee surveys to collect customer feedback on various sections of the USCIS.gov website. In 2013, the federal government average for customer satisfaction was 66.1. USCIS scored 89 for overseas field offices, 86 for E-Verify users and 85 for the E-Verify contact center. See the ACSI Benchmarks for U.S. Federal Government 2013 Report for more information.