Direct Access will have limited availability Feb 25-27

united states coast guard

The Coast Guard’s Human Capital Management system is scheduled for limited availability in order to receive mandatory security updates.

Direct Access is scheduled to have limited availability from 7 p.m.(Eastern Time), Thursday, Feb. 25 through 6 a.m., Saturday, Feb. 27, 2021. Only those who are performing the security updates will have access to the system. This limited availability is necessary to avoid the submission of self-service and Servicing Personnel Office (SPO) transactions that potentially conflict with legislative and regulatory changes.

This will impact all active duty, reservists, retirees, annuitants, and civilian supervisors of military members. During this timeframe, access to self-service for all users will be unavailable. This means no login access, including no ability to submit absence requests, no processing of pay or separation transactions and no processing of orders to include Reserve IDT, ADT, etc.

Once the update is complete, the logon access to Direct Access will remain the same; however the universal resource locator (URL) will change once the system comes back online Feb. 27. If you access the old URL, you will be directed to the new one, however, we recommend that you update your favorites page.

The updated links will also be available at the Pay and Personnel Center's website.

In addition to the updated Direct Access URL, the WebNow URL will also be updated as a part of this security update. It is recommended that any web browser favorites are updated with the new URL to ensure quick and easy access moving forward. The WebNow URL will also be available at the Pay and Personnel Center's website.

If you need to make a request to access Direct Access during this period, please email the Project Management Office.

All other questions and concerns should be forward to Lt. Chase Mercer.

PPC Customer Satisfaction Survey:

We continually monitor our processes in an ongoing attempt to Improve service. Anytime you receive service from us, you are invited to fill out our customer service survey. Visit to learn more about the survey

Note: In order to ensure the safety and security of your information our Customer Satisfaction Survey is only accessible from within the Coast Guard Data Network. If you would like to provide feedback on the service you received, but do not have access to the Coast Guard Data Network (via a Coast Guard Standard Workstation), please contact us by email to

Pay & Personnel Center (PPC) Site Links

The links below provide quick access to the pages and files that are most visited on our site. Use the Menu, located at the top of the left column of each page, to navigate to our branches and products. Use the Feedback Button, located at the bottom of the left column, to let us know how we are doing or to ask for assistance in locating content.

PPC Internet Home Page
PPC Retiree and Annuitant Services Branch
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CG-3307 Templates
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This is an update from the U. S. Coast Guard Pay & Personnel Center in Topeka, KS. We use this distribution list to keep our customers informed about USCG Travel policy, the TPAX travel claim system, the Direct Access HR system, and matters pertaining to military pay and benefits. If you are no longer interested in receiving updates from PPC, please follow the link (at the end of this message) in the SUBSCRIBER SERVICES section to unsubscribe. Address any comments, concerns, or questions to Also, please contact me by email if you have an announcement you would like to share with our customers