End-Month March (1 April Payday) Military Payroll Processing Complete
U.S. Coast Guard sent this bulletin at 03/30/2020 02:45 AM EDT"Payslips" for the 1 April 2020 pay day are available in Direct Access. Report any discrepancies through the P&A Office (Admin) to the SPO. If SPOs cannot address or need assistance, the SPO will submit a trouble ticket. Payslips can be accessed via the Self-Service "View" menu. Refer to this guide for an overview of the payslip.
The End-Month pay date is Wednesday, 1 April 2020. Paydays are the 1st (end-month) and the 15th (mid-month) of each month, or the business day preceding the 1st or the 15th if either should fall on a federal holiday, Saturday or Sunday. Members should not set up automated payments or assume funds will be available prior to published paydays. Members should verify with their financial institutions as to the actual time funds are available to their account. See When is Payday? for more information.
Good to know:
- PPC Call Center Reduced Staffing: Due to the Pay and Personnel Center's reduction of staff physically working in the building as a result of the coronavirus, the Call Center will temporarily cease answering live phone calls beginning 26 March 2020. Phone support will be limited to customers leaving a message. PPC staff will check messages daily, create trouble tickets, and work tickets via telework.
The phone number for PPC Customer Care is 1-866-772-8724.
All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you! - Coast Guard Planning a Modified PCS Season
- TRICARE Pharmacy Home Delivery Brings Your Prescriptions to Your Door
- April Active Duty and Reserve Payroll Processing Schedule
- Coast Guard Training (Including Class "A" and "C" School) Policy Updated
- Coast Guard Travel and Leave Policy Updated
- Coast Guard FAQs about 2019 Novel Coronavirus (COVID-19)
- May 2020 Servicewide Exam Competition and Master Chief Advancement Panel
PPC Customer Satisfaction Survey:
We continually monitor our processes in an ongoing attempt to Improve service. Anytime you receive service from us, you are invited to fill out our customer service survey. Visit https://www.dcms.uscg.mil/ppc/ccb/survey/ to learn more about the survey
Note: In order to ensure the safety and security of your information our Customer Satisfaction Survey is only accessible from within the Coast Guard Data Network. If you would like to provide feedback on the service you received, but do not have access to the Coast Guard Data Network (via a Coast Guard Standard Workstation), please contact us by email to PPC-DG-M-Feedback@uscg.mil.
Pay & Personnel Center (PPC) Site Links
The links below provide quick access to the pages and files that are most visited on our site. Use the Menu, located at the top of the left column of each page, to navigate to our branches and products. Use the Feedback Button, located at the bottom of the left column, to let us know how we are doing or to ask for assistance in locating content.
PPC Internet Home Page
PPC Retiree and Annuitant Services Branch
PPC Travel Branch
Pay & Allowance Rates
CG-3307 Templates
Direct Access
Personnel & Pay Procedures Manual
Forms & Worksheets
Web-TPAX
This is an update from the U. S. Coast Guard Pay & Personnel Center in Topeka, KS. We use this distribution list to keep our customers informed about USCG Travel policy, the TPAX travel claim system, the Direct Access HR system, and matters pertaining to military pay and benefits. If you are no longer interested in receiving updates from PPC, please follow the link (at the end of this message) in the SUBSCRIBER SERVICES section to unsubscribe. Address any comments, concerns, or questions to richard.a.etheridge@uscg.mil. Also, please contact me by email if you have an announcement you would like to share with our customers