PPC Call Center Reduced Staffing U.S. Coast Guard no topic Update

U.S. Coast Guard sent this bulletin at 03/20/2020 03:01 PM EDT

united states coast guard

Due to the coronavirus, the PPC Call Center will reduce on-site staff beginning Monday, 23 March 2020.  This may result in longer than expected phone wait times.  The phone number for PPC Customer Care is 1-866-772-8724.

As a reminder, you can submit a trouble ticket by emailing PPC at PPC-DG-CustomerCare@uscg.mil. 

PPC Retiree & Annuitant Services Web Pages and Files

PPC Customer Satisfaction Survey:

We continually monitor our processes in an ongoing attempt to Improve service. Anytime you receive service from us, you are invited to fill out our customer service survey at: http://www.dcms.uscg.mil/ppc/ccb/survey/

Note: In order to ensure the safety and security of your information our Customer Satisfaction Survey is only accessible from within the Coast Guard Data Network. If you would like to provide feedback on the service you received, but do not have access to the Coast Guard Data Network (via a Coast Guard Standard Workstation), please contact us by email to PPC-DG-M-Feedback@uscg.mil.

This is an update from the U. S. Coast Guard Pay & Personnel Center in Topeka, KS. We use this distribution list to keep our customers informed about the Direct Access HR system and matters pertaining to military retired pay and benefits. If you are no longer interested in receiving updates from PPC, please follow the link (at the end of this message) in the SUBSCRIBER SERVICES section to unsubscribe. Address any comments, concerns, or questions to richard.a.etheridge@uscg.mil.

Do not reply to this message. Replies to this address are not monitored. Contact PPC (ras) for assistance with Direct Access/Global Pay or other account issues.

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591
Toll Free: 1-800-772-8724
Commercial: 785-339-3415
Fax: 785-339-3770
Email: ppc-dg-ras@uscg.mil
https://www.dcms.uscg.mil/ppc/ras/