Direct Access Outage 19-31 December and 2020 COLA U.S. Coast Guard The Retiree Newsletter

united states coast guard

Direct Access (DA) will not be available for units, SPOs, members or retirees & annuitants from 2100 (EST) on Thursday, 19 December 2019 to 2359 on Tuesday, 31 December 2019 (EST). This outage is necessary to support 2020 pay rate and other regulatory changes, including 2020 Adjustments to Retired/Retainer Pay, Survivor Annuities and Premiums.

The self-service password reset feature will also be disabled during this outage.

ALCOAST message #368/19; Advance Preparations for Upcoming Limited Availability to Direct Access​, provides additional information.

Most Recent Notices Posted on the Retiree Services Program Web Page

2020 Adjustments to Retired/Retainer Pay, Survivor Annuities and Premiums

What You Need to Know About Open Season

Compare 2020 FEDVIP Plans and Costs, Prepare for Open Season

TRICARE Pharmacy Copayments to Increase Starting Jan. 1, 2020

Mark Your Calendars! TRICARE’S Open Season Closes on Dec. 9


PPC Retiree & Annuitant Services Web Pages and Files


PPC Customer Satisfaction Feedback Email Address:

We continually monitor our processes in an ongoing attempt to Improve service. Anytime you receive service from us, you are invited to provide feedback on the service you received. Please provide your feedback to us by email to PPC-DG-M-Feedback@uscg.mil.


This is an update from the U. S. Coast Guard Pay & Personnel Center in Topeka, KS. We use this distribution list to keep our customers informed about the Direct Access HR system and matters pertaining to military retired pay and benefits. If you are no longer interested in receiving updates from PPC, please follow the link (at the end of this message) in the SUBSCRIBER SERVICES section to unsubscribe. Address any comments, concerns, or questions to richard.a.etheridge@uscg.mil.

Do not reply to this message. Replies to this address are not monitored. Contact PPC (Customer Care) for assistance with Direct Access/Global Pay or other account issues.

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591
Toll Free: 1-866-772-8724
Commercial: 785-339-2200
Email: ppc-dg-customercares@uscg.mil
https://www.dcms.uscg.mil/ppc/ras/