ALCGPSC 056/19 - READINESS - ONGOING AND FUTURE CONTINGENCY OPERATIONS DIRECT THAT ALL USERS ACTIVATE THEIR CITI-BANK GOVERNMENT TRAVEL CHARGE CARDT (GTCC)

united states coast guard

24 MAY 19

UNCLAS //N04600//
ALCGPSC 056/19
SUBJ: READINESS - ONGOING AND FUTURE CONTINGENCY OPERATIONS DIRECT THAT ALL USERS
ACTIVATE THEIR CITI-BANK GOVERNMENT TRAVEL CHARGE CARD (GTCC)
1. June 1st is the official start to hurricane season.  Last year, 8 named storms displaced thousands of
Coast Guard members and their families while hundreds of other Coast Guard Personnel, from around
the Nation, surged to respond to the impacted communities.  This, along with ongoing contingences the
Coast Guard is responding to, is a strong reminder that all eligible Coast Guard GTCC cardholders should
have a CITI travel card and they should activate their new CITI travel cards in the event of an of
immediate evacuation or deployment.
2. Card Activation. As of 24 May, over 17,000 or 37% of the new CITI travel cards have yet to be
activated as required.
a. To activate the card, go to http://cardactivation.citi.com or call CITI at 877-905-1861. After activation,
cardholders should access their account information by following instructions for the CITI Manager
System at: https://home.cards.citidirect.com/CommercialCard/ux/index.html#/login
b. Cardholders who did not receive the new card or accidently shredded it, should call CITI at 800-790-
7206 and hit # each time the system asks for the account number. After three entries of #, the caller will
get a CITI Customer Service Representative. They will ask for the caller’s SSN to pull up the account.
Once verified by CITI, the caller should ensure their mailing address is correct and then request the
current account be closed as LOST/STOLEN and reissued.
3. ADTRAV Profiles and Pending Travel Reservations. No action is required by travel cardholders. On 5
May, the GTCC Program updated all travel profiles within the RezDesk/GetThere systems to reflect the
new CITI Travel Card numbers. ADTRAV updated all travel reservations pending ticketing to ensure the
new CITI card is charged. This update will result in a full service fee being charged even if the reservation
was booked on line (self service).
4. Personnel who are not current cardholders and need to apply for a card, should follow the guidance
posted on our website for how to apply for a travel card:
https://www.dcms.uscg.mil/GOVTrvl/Travel_Card/#How_do_I_get_a_Government_Travel_Card .
The process posted on this site has been updated to reflect the new CITI application process.
5. All other questions should be directed as follows:
a. Cardholders and travel card applicants shall direct GTCC questions to their unit GTCC Travel Manager.
Members can determine who their supporting Travel Managers are under the contacts page located at
http://www.dcms.uscg.mil/GOVTrvl/ .
b. GTCC Travel Managers: direct questions to Ms. Carlene Curry at 703-258-5996.
Evelyn.C.Curry@uscg.mil
7. Released: CAPT G. T. Prestidge, Commander, Personnel Service Center. The Service Center for Our
Most Important Resource – Our People.
8. Internet release is authorized.