Direct Access Outage for Upgrade Scheduled U.S. Coast Guard The Retiree Newsletter

united states coast guard

Direct-Access will not be available from 1200 (EST), on Friday 29 March until 0600 (EST), on Monday 01 April 2019. ALCOAST 090/19 (below) provides details.

251400 MAR 19
FM COMDT COGARD WASHINGTON DC//CG-1//
TO ALCOAST
UNCLAS//N01400//
ALCOAST 090/19
COMDTNOTE 1400
SUBJ: ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS
A. COMCOGARD PSC WASHINGTON DC 16 JAN 19/ALCGENL 003/19, MAY 2019 SERVICE WIDE EXAMINATION (SWE) COMPETITION
1. This ALCOAST announces necessary preparations in advance of the scheduled period of limited availability to Direct Access. This is required to support an upgrade to the Coast Guard’s Human Capital Management system, Direct Access.
2. At 1200 EST, Friday, March 29, 2019, availability to Direct Access will be limited to only those users who will be performing tasks associated with the upgrade. Direct Access will be reactivated at 0600 EST, Monday, April 01, 2019. This limited availability is necessary to avoid the submission of self-service and SPO transactions that potentially conflict with a system upgrade.
3. This limited availability to Direct Access potentially impacts all Active Duty, Reservists, Retirees, Annuitants and civilian supervisors of military members. During this timeframe, access to self-service in Direct Access for all users will be unavailable. This means no login access, including no ability to submit absence requests, no processing of pay or separation transactions and no processing of orders to include Reserve IDT, ADT, etc.
4. Commanders, Commanding Officers, Officers-in-Charge and Command Senior Enlisted Leaders should advise all members of the need to complete any required work prior to 1200 EST, Friday, March 29, 2019. This includes ensuring all May 2019 SWE information is corrected prior to March 29, 2019 vice the April 1, 2019 deadline outlined in REF (A), as the system will not be available after 1200 EST, March 29, 2019.
5. RADM W. G. Kelly, Assistant Commandant for Human Resources, sends.
6. Internet release is authorized.


PPC Retiree & Annuitant Services Web Pages and Files


PPC Customer Satisfaction Survey:

We continually monitor our processes in an ongoing attempt to Improve service. Anytime you receive service from us, you are invited to fill out our customer service survey at: http://www.dcms.uscg.mil/ppc/ccb/survey/

Note: In order to ensure the safety and security of your information our Customer Satisfaction Survey is only accessible from within the Coast Guard Data Network. If you would like to provide feedback on the service you received, but do not have access to the Coast Guard Data Network (via a Coast Guard Standard Workstation), please contact us by email to PPC-DG-M-Feedback@uscg.mil.


This is an update from the U. S. Coast Guard Pay & Personnel Center in Topeka, KS. We use this distribution list to keep our customers informed about the Direct Access HR system and matters pertaining to military retired pay and benefits. If you are no longer interested in receiving updates from PPC, please follow the link (at the end of this message) in the SUBSCRIBER SERVICES section to unsubscribe. Address any comments, concerns, or questions to richard.a.etheridge@uscg.mil.

Do not reply to this message. Replies to this address are not monitored. Contact PPC (ras) for assistance with Direct Access/Global Pay or other account issues.

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591
Toll Free: 1-800-772-8724
Commercial: 785-339-3415
Fax: 785-339-3770
Email: ppc-dg-ras@uscg.mil
https://www.dcms.uscg.mil/ppc/ras/