Direct-Access Maintenance Outage Extended U.S. Coast Guard Pay and Personnel Center News Update

united states coast guard

The limited availability to Direct Access, outlined in ALCOAST 381/18 has been extended in order to support 2019 pay rate and other regulatory changes. Direct Access was originally scheduled to be reactivated at 2359 EST Monday, December 31, 2018; however, the system will now be reactivated at 2359 EST, Monday, January 7, 2019. This limited availability to Direct Access will continue to impact all Active Duty, Reservists, Retirees, Annuitants and civilian supervisors of military members. During this timeframe, access to self-service in Direct Access for all users will be unavailable. This means no login access, including no ability to submit absence requests, no processing of pay or separation transactions and no processing of orders to include Reserve IDT, ADT, etc. Efforts are currently being made to work through current workforce challenges to complete the Direct Access tech refresh as quickly as possible.

An ALCOAST is being prepared for release.

PPC Customer Satisfaction Survey:

We continually monitor our processes in an ongoing attempt to Improve service. Anytime you receive service from us, you are invited to fill out our customer service survey at:

Note: In order to ensure the safety and security of your information our Customer Satisfaction Survey is only accessible from within the Coast Guard Data Network. If you would like to provide feedback on the service you received, but do not have access to the Coast Guard Data Network (via a Coast Guard Standard Workstation), please contact us by email to

Did you know our web site a new address?

The links below provide quick access to the new versions of pages and files that were the most visited on our old site. Use the Menu, located at the top of the left column of each page, to navigate to our branches and products. Use the Feedback Button, located at the bottom of the left column, to let us know how we are doing or to ask for assistance in locating content.

PPC Internet Home Page
PPC Retiree and Annuitant Services Branch
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Personnel & Pay Procedures Manual
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This is an update from the U. S. Coast Guard Pay & Personnel Center in Topeka, KS. We use this distribution list to keep our customers informed about USCG Travel policy, the TPAX travel claim system, the Direct Access HR system, and matters pertaining to military pay and benefits.If you are no longer interested in receiving updates from PPC, please follow the link (at the end of this message) in the SUBSCRIBER SERVICES section to unsubscribe. Address any comments, concerns, or questions to Also, please contact me by email if you have an announcement you would like to share with our customers