Government Travel Charge Card Bank Transition Delayed

united states coast guard

Please share this important information regarding the GTCC bank transition with your cardholders, ADMIN and commands. Continue to refer to the FAQ for common concerns regarding this transition. Look to the message board for an ALCGPSC to be released soon.

DHS has decided to delay the GTCC transition from JPMC to CITI Bank, allowing for further troubleshooting and a smoother transition. The transition effective date to CITI originally scheduled for November 30, 2018, will now be January 30, 2019.

Current JPMC charge cards shall be retained and used for official travel through January 29th. If this JPMC card has been destroyed, call the bank at 888-297-0781 to verify the mailing address and request a new card to be sent. Be sure to take and use the JPMC card for official travel if you will be traveling during the transition period between January/February 2019. Both the JPMC and the CITI card should be carried when traveling during this switch.

The local Travel Managers will continue to have JPMC access to update account profiles and credit limits.

The new CITI GTCC cards received in October shall be retained for use on and after the new January 30, 2019, effective date. If this card has not been received or has been accidentally destroyed, request a new card by contacting CITI customer service at 800-790-7206. By selecting the # sign after being prompted for a card number three times, customer service should come on line and be available to assist. The cardholder should identify themselves as a DHS/USCG account holder. The new CITI card must be activated immediately to validate receipt. Although the card is activated, it will not work until January 30th. Cards that are not activated are subject to cancellation.

Cardholders are responsible for maintaining valid contact and address information with both GTCC companies during this transition period. Any update in the JPMC system will not automatically crosswalk to the new CITI account.

The new CITI GTCC is a nondescript card, generic in appearance. This card is not distinguishable from any other personal card. Caution must be taken to prevent unintentional use.

DHS and CITI continue to work together to resolve training access issues for CITIManager, the CITI electronic access system (EAS). Currently firewall issues prevent webinar instruction using the CITI EAS. We are very close to a resolution using ADOBEConnect to access CITI webinars within CGDN. CITI has also offered several onsite locations for EAS training.

The FAQ posted at https://www.dcms.uscg.mil/Portals/10/CG-1/psc/bops/GovTrvl/GTCC-TRANSITION-FROM-JPMC-CITIBANK-FAQs.docx continues to be updated as we move through this bank transition.

Travel Managers and new travel card applicants shall continue to use the JPMC online GTCC application process. The guide and templates for the GTCC applications are found online at https://www.dcms.uscg.mil/PSC/BOPS/PSC-BOPS-R/GOVTrvl/Travel_Card/#How_do_I_get_a_Government_Travel_Card

Cardholder shall direct questions to their unit GTCC Travel Manager. Members can determine who their supporting Travel Managers are under the contact page located at https://www.dcms.uscg.mil/GOVTrvl/Contacts/. GTCC Travel Managers may direct questions to Ms. Carlene Curry or Mr. Matt Ruckert (phone numbers and email addresses can be found in the global address list)

As the new CITI cards have been mailed out to each cardholder, we encourage cardholders take the following actions:

  1. Review the FAQ again as we continue to update the questions and answers provided.
  2. Follow the instructions that are included with the new CITI card for activating the new card at http://cardactivation.citi.com.
  3. Then follow the instructions for logging into CITIMGR at https://home.cards.citidirect.com/CommercialCard/ux/index.html#/login; if the online activation process is followed, the cardholder will be prompted to do this step automatically.
  4. Maintain and use your current JPMC Travel Card until 29 Jan 2019.
  5. Start using your new CITI Travel Card for approved, official travel on 30 Jan 19.

Ms. Carlene Curry
USCG Gov't Travel Card Programs
Personnel Service Center-Business Operations US Coast Guard Stop 7200
2703 Martin Luther King JR AVE SE
Washington DC 20593-7200
http://www.uscg.mil/psc/bops/govtrvl/