Implementation of the Servicemembers' Group Life Insurance Online Enrollment System

Beginning in October 2018 members of the Coast Guard and National Oceanic and Atmospheric Administration (NOAA) can manage their Servicemembers’ Group Life Insurance (SGLI) coverage using the SGLI Online Enrollment System (SOES). Coast Guard and NOAA members join the Army, Navy Air Force, and Marine Corps in using the new system.

Visit our SGLI-SOES Implementation page for more information and resources.

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R 280959 SEP 18
FM COMDT COGARD WASHINGTON DC//CG-13//
TO ALCOAST
UNCLAS//N01000//
ALCOAST 334/18
COMDTNOTE 1000

SUBJ: IMPLEMENTATION OF SERVICEMEMBERS’ GROUP LIFE INSURANCE (SGLI) ONLINE ENROLLMENT SYSTEM (SOES)

1. This ALCOAST announces the Coast Guard’s upcoming implementation of the Servicemembers’ Group Life Insurance (SGLI) Online Enrollment System (SOES) as directed by the Department of Veterans Affairs. SOES is a web-based system allowing Coast Guard active duty and reserve members to quickly and easily validate or change SGLI or Family SGLI (FSGLI) coverage amounts and beneficiaries. Reducing the workload for administrative personnel, SOES eliminates the use of SGLI/FSGLI paper forms for most servicemembers eligible for this valuable life insurance benefit. All SGLI-eligible members must validate their current SGLI and FSGLI coverage amounts and beneficiaries as soon as practicable through SOES during the implementation period, from 01 October 2018 through 31 March 2019. The Coast Guard will upload current SGLI and FSGLI elections into SOES prior to 01 October 2018.

2. Effective 01 October 2018, Coast Guard members can access SOES 24/7 via the DoD milConnect portal, https://www.dmdc.osd.mil/milconnect/ using their Common Access Card (CAC). After a member logs into the SOES application and validates beneficiary name(s) and benefit share amounts using an electronic signature, the SOES record becomes the authoritative record for SGLI/FSGLI elections.

3. Upon logging into milConnect, members access the SOES application by selecting it from the drop-down menu under the “Benefits” tab. Once in SOES, members must complete three tasks to certify the SOES record including entering beneficiary name(s), share(s) of proceeds, validating their coverage amount and using an electronic signature to finalize the elections. Only spouse information will pre-populate in SOES based on data from the Defense Enrollment and Eligibility Reporting System (DEERS). Members who previously declined coverage prior to the SOES implementation will not need to certify their record, but should ensure their coverage in SOES reflects their declination. Members who receive a ‘User Ineligibility Notice’ from SOES after accessing the application will not be able to certify their record. Individuals receiving this notice will need to continue making any necessary SGLI and FSGLI changes through the paper process until such time they can access SOES. Any member who receives this notice and subsequently wants to make a change to their SGLI and FSGLI coverage should first attempt to login to the application to make the change in SOES.

4. All Servicing Personnel Offices and Personnel and Administration (P&A) Offices will receive specific guidance from the Pay and Personnel Center regarding the SOES implementation and future maintenance of SGLI and FSGLI coverage for those members unable to immediately certify their SOES record.

5. The DMDC Support Center (DSC) will provide support for milConnect and technical issues, by calling 1-800-477-8227. For general SGLI and FSGLI coverage and beneficiary questions, members should contact their P&A Office. Direct SGLI policy questions to COMDT (CG-1332) at Compensation(at)uscg.mil.

6. RDML M. W. Sibley, Acting Director of Reserve and Military Personnel, sends.

7. Internet release authorized.

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PPC Customer Satisfaction Survey:

We continually monitor our processes in an ongoing attempt to Improve service. Anytime you receive service from us, you are invited to fill out our customer service survey at: https://surveys.uscg.mil/Community/se.ashx?s=6F20F77475DF73B4 Note: In order to ensure the safety and security of your information our Customer Satisfaction Survey is only accessible from within the Coast Guard Data Network. If you would like to provide feedback on the service you received, but do not have access to the Coast Guard Data Network (via a Coast Guard Standard Workstation), please contact us by email to PPC-DG-M-Feedback@uscg.mil.

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Did you know our web site a new address?

The links below provide quick access to the new versions of pages and files that were the most visited on our old site. Use the Menu, located at the top of the left column of each page, to navigate to our branches and products. Use the Feedback Button, located at the bottom of the left column, to let us know how we are doing or to ask for assistance in locating content.

PPC Internet Home Page
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This is an update from the U. S. Coast Guard Pay & Personnel Center  in Topeka, KS. We use this distribution list to keep our customers informed about USCG Travel policy and the TPAX travel claim system. If you are no longer interested in receiving updates from PPC, please follow the link (at the end of this message) in the SUBSCRIBER SERVICES section to unsubscribe. Address any comments, concerns, or questions to richard.a.etheridge@uscg.mil. Also, please contact me by email if you have an announcement you would like to share with our customers

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