PPC Call Center Limited Service on 7-3 and Closure on 7-4 U.S. Coast Guard no topic Update

U.S. Coast Guard sent this bulletin at 07/02/2018 05:12 PM EDT

united states coast guard

Dear Customer:

This notification is to inform all customers that due to PPC's Change of Command Ceremony, the Call Center will have limited service Tuesday, July 3, 2018 between 9:00 a.m. to 16:30 p.m. CT.

In observance of the Independence Day Holiday, our offices will be closed on Wednesday, July 04, 2018.

Normal business hours will resume on Thursday, July 5, 2018.

As always, we will receive your requests via the trouble ticket template at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact%20Us.aspx/ (CGOne CaC Access only) or via email to PPC-DG-CustomerCare@uscg.mil.

Military personnel and Coast Guard employees with questions concerning this notification should contact their Servicing Personnel Office or Travel Approving Official. SPOs and AOs with questions concerning this notification should contact the Call Center at 1-866-PPC-USCG (1-866-772-8724); via the trouble ticket template at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact%20Us.aspx/ (CGOne CaC Access only) or via email to PPC-DG-CustomerCare@uscg.mil.

PPC Customer Satisfaction Survey:

We continually monitor our processes in an ongoing attempt to Improve service. Anytime you receive service from us, you are invited to fill out our customer service survey at: https://surveys.uscg.mil/Community/se.ashx?s=6F20F77475DF73B4

Note: In order to ensure the safety and security of your information our Customer Satisfaction Survey is only accessible from within the Coast Guard Data Network. If you would like to provide feedback on the service you received, but do not have access to the Coast Guard Data Network (via a Coast Guard Standard Workstation), please contact us by email to PPC-DG-M-Feedback@uscg.mil.

Did you know our web site a new address?

The links below provide quick access to the new versions of pages and files that were the most visited on our old site. Use the Menu, located at the top of the left column of each page, to navigate to our branches and products. Use the Feedback Button, located at the bottom of the left column, to let us know how we are doing or to ask for assistance in locating content.

PPC Internet Home Page
PPC Retiree and Annuitant Services Branch
PPC Travel Branch
Pay & Allowance Rates
CG-3307 Templates
Direct Access
Personnel & Pay Procedures Manual
Forms & Worksheets
Web-TPAX

This is an update from the U. S. Coast Guard Pay & Personnel Center in Topeka, KS. We use this distribution list to keep our customers informed about USCG Travel policy, the TPAX travel claim system, the Direct Access HR system, and matters pertaining to military pay and benefits.If you are no longer interested in receiving updates from PPC, please follow the link (at the end of this message) in the SUBSCRIBER SERVICES section to unsubscribe. Address any comments, concerns, or questions to richard.a.etheridge@uscg.mil. Also, please contact me by email if you have an announcement you would like to share with our customers