Important Information About Direct Access

united states coast guard

Flag Voice #487

Direct Access is getting an upgrade on 29 May 2018. Here are some important things to know and share with the workforce:


Direct Access Outage for Upgrade 24-29 May
  • The upgrade will require a short maintenance period. During this period, users will not be able to access Direct Access from 2100 EDT, Thursday, 24 May 2018 through 0600 EDT, Tuesday, 29 May 2018. The maintenance period will ensure the upgrade is properly completed and fully reactivated in a timely manner.
  • The Direct Access upgrade affects all users: Active Duty, Reserve, Retirees and Civilian personnel. In order to prepare for the maintenance period, please ensure that all military absence requests, processing of pay or separations paperwork and processing of orders are completed NLT COB, Wednesday, 23 May 2018.
  • Special thanks to the Reserve and Active Duty members from Station Port Canaveral for testing the system. They were able to perform and validate a broad range of essential self-service functionality for the upgrade.
  • Users will still be able to access Direct Access through CGPORTAL following the maintenance period. The URL will change and users trying to connect to Direct Access will automatically be redirected to the new URL. Once redirected, it is recommended that all users update their favorites with the new URL to ensure quick and easy access.
  • Users can expect the following improvements:
    • Cleaner look and feel
    • Work Centers for key business transactions
    • New Navigation Options
    • Unified Header with home page tabs (self-service, requests, etc.)
  • While the base system functionality of Direct Access is not changing, it will have some new navigation options. User guides and tutorials are available at https://www.dcms.uscg.mil/ppc/ras/gp/. The user guide and tutorial web page will also provide links to any known issues and workarounds that may arise following completion of the upgrade.
  • Separate guidance regarding payroll processing cutoff dates for SPOs will be provided in an upcoming E-Mail ALSPO message.

If you have any questions regarding the Direct Access upgrade, contact PPC Customer Care at (866) 772-8724 / (785) 339-2200 or by e-mail to PPC-DG-CustomerCare@uscg.mil.

 

RDML William G. Kelly
RDML WILLIAM G. KELLY
Assistant Commandant for Human Resources

Issue date:    5/16/2018


PPC Customer Satisfaction Survey:

We continually monitor our processes in an ongoing attempt to Improve service. Anytime you receive service from us, you are invited to provide feedback on the service you received. Please send your comments to us by email to PPC-DG-M-Feedback@uscg.mil.


This is an update from the U. S. Coast Guard Pay & Personnel Center in Topeka, KS. We use this distribution list to keep our customers informed about the Direct Access HR system and matters pertaining to military retired pay and benefits. If you are no longer interested in receiving updates from PPC, please follow the link (at the end of this message) in the SUBSCRIBER SERVICES section to unsubscribe. Address any comments, concerns, or questions to richard.a.etheridge@uscg.mil.

Do not reply to this message. Replies to this address are not monitored. Contact PPC (ras) for assistance with Direct Access/Global Pay or other account issues.

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591
Toll Free: 1-800-772-8724
Commercial: 785-339-3415
Fax: 785-339-3770
Email: ppc-dg-ras@uscg.mil
https://www.dcms.uscg.mil/ppc/ras/