Important Information about Direct Access

Flag Voice #487

Direct Access is getting an upgrade on 29 May 2018. Here are some important things to know and share with the workforce:

• The upgrade will require a short maintenance period. During this period, users will not be able to access Direct Access from 2100 EDT, Thursday, 24 May 2018 through 0600 EDT, Tuesday, 29 May 2018. The maintenance period will ensure the upgrade is properly completed and fully reactivated in a timely manner.
• The Direct Access upgrade affects all users: Active Duty, Reserve, Retirees and Civilian personnel. In order to prepare for the maintenance period, please ensure that all military absence requests, processing of pay or separations paperwork and processing of orders are completed NLT COB, Wednesday, 23 May 2018.
• Special thanks to the Reserve and Active Duty members from Station Port Canaveral for testing the system. They were able to perform and validate a broad range of essential self-service functionality for the upgrade.
• Users will still be able to access Direct Access through CGPORTAL following the maintenance period. The URL will change and users trying to connect to Direct Access will automatically be redirected to the new URL. Once redirected, it is recommended that all users update their favorites with the new URL to ensure quick and easy access.
• Users can expect the following improvements:
  • Cleaner look and feel
  • Work Centers for key business transactions
  • New Navigation Options
  • Unified Header with home page tabs (self-service, requests, etc.)
• While the base system functionality of Direct Access is not changing, it will have some new navigation options. User guides and tutorials are available at http://www.dcms.uscg.mil/ppc/pd/da. The user guide and tutorial web page will also provide links to any known issues and workarounds that may arise following completion of the upgrade.
• Separate guidance regarding payroll processing cutoff dates for SPOs will be provided in an upcoming E-Mail ALSPO message.

If you have any questions regarding the Direct Access upgrade, contact PPC Customer Care at (866) 772-8724 / (785) 339-2200 or by submitting a trouble ticket at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx.

 

RDML William G. Kelly
RDML WILLIAM G. KELLY
Assistant Commandant for Human Resources

Issue date:    5/16/2018

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PPC Customer Satisfaction Survey:

We continually monitor our processes in an ongoing attempt to Improve service. Anytime you receive service from us, you are invited to fill out our customer service survey at: https://surveys.uscg.mil/Community/se.ashx?s=6F20F77475DF73B4

Note: In order to ensure the safety and security of your information our Customer Satisfaction Survey is only accessible from within the Coast Guard Data Network. If you would like to provide feedback on the service you received, but do not have access to the Coast Guard Data Network (via a Coast Guard Standard Workstation), please contact us by email to PPC-DG-M-Feedback@uscg.mil.

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Did you know our web site a new address?

The links below provide quick access to the new versions of pages and files that were the most visited on our old site. Use the Menu, located at the top of the left column of each page, to navigate to our branches and products. Use the Feedback Button, located at the bottom of the left column, to let us know how we are doing or to ask for assistance in locating content.

PPC Internet Home Page
PPC Retiree and Annuitant Services Branch
PPC Travel Branch
Pay & Allowance Rates
CG-3307 Templates
Direct Access
Personnel & Pay Procedures Manual
Forms & Worksheets
Web-TPAX

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This is an update from the U. S. Coast Guard Pay & Personnel Center in Topeka, KS. We use this distribution list to keep our customers informed about USCG Travel policy, the TPAX travel claim system, the Direct Access HR system, and matters pertaining to military pay and benefits.If you are no longer interested in receiving updates from PPC, please follow the link (at the end of this message) in the SUBSCRIBER SERVICES section to unsubscribe. Address any comments, concerns, or questions to richard.a.etheridge@uscg.mil. Also, please contact me by email if you have an announcement you would like to share with our customers

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