ALCOAST 119/18 - APR 2018 SHORE INFRASTRUCTURE ORGANIZATIONAL LEVEL MAINTENANCE (OLM) DASHBOARD

R 021050 APR 18
FM COMDT COGARD WASHINGTON DC//CG-4//
TO ALCOAST
UNCLAS //N11000//
ALCOAST 119/18
COMDTNOTE 11000
SUBJ:  SHORE INFRASTRUCTURE ORGANIZATIONAL LEVEL MAINTENANCE (OLM) DASHBOARD
A. Coast Guard Civil Engineering Manual, COMDTINST M11000.11 (series)
B. COMDT COGARD WASHINGTON DC 141830Z JAN 15/ALCOAST 017/15
1. The shore OLM dashboard developed by the Shore Infrastructure Logistics Center (SILC)
is active and available for use.  The dashboard displays key performance indicators (KPIs)
related to the Shore Asset Management (SAM) preventive maintenance (PM) program based on
the enrolled facility equipment data.  The metrics are aligned with the civil engineering
(CE) program strategies and goals and are intended to assist facilities engineers, managers, and technicians in better understanding their resource requirements and constraints, track organizational and local performance, and identify strategies to improve PM completion.  The dashboard is updated monthly and can be downloaded at the following CG Portal link: http://cglink.uscg.mil/399a09.
2. SILC maintains over 41,200 shore assets (approximately 7,100 buildings and 34,100
structures) at over 2,000 sites nationwide to enable operational missions.  The plant
replacement value of shore portfolio is nearly $20 billion.  The history of CG OLM has been
primarily reactionary, responding daily to unexpected equipment component breakdowns and
system failures at the most inopportune and expensive time.  This reactionary facilities
management approach is not efficient nor effective. Responsible OLM investment will optimize
facility service-life and contribute to a safer, healthier, and more productive environment
for our people.
3. Properly maintained facilities are critical to the effective performance of CG missions.
Inadequate maintenance can lead to operational disruptions, and serious and costly depot
level maintenance (DLM) consequences.  Damage caused by leaking roofs, burst pipes, and
malfunctioning ventilation systems cause disruptions to work, risks to occupant health and
safety, lost productivity, and millions of dollars in DLM repairs.  The facility maintenance
community is a primary force capable of moving the mission readiness needle both positively
and negatively.  Facility maintainers must recommit themselves to instilling balance,
innovation, and proficiency across the shore built environment.  Careful maintenance planning
and standard KPIs can drive effectiveness and efficiency in shore plant sustainment as well
as in maintenance operations. 
4. With the completion of the enterprise equipment enrollment initiative described in REF (B),
the dashboard is centered on measuring and analyzing the equipment PM data contained in SAM. The dashboard provides an executive level of detail for commands to spot check their state of OLM.  A detailed, root-cause analysis of OLM issues still requires the use of SAM queries. However, the dashboard can help to identify potential areas for PM work efficiencies and positively influence the cultural behavior towards OLM.  Regional FEs are required to review
their Sector AOR performance and discuss the KPIs with their respective unit points of
contact.  The metrics shall be consistently reviewed and aligned with the new or updated
goals of the civil engineering program.
5. The OLM dashboard has seven KPIs to track and improve performance output.  It serves many purposes to include data transparency and access, better decision making, accountability, and interactivity.  The OLM goals and good measures are as follows:
   a. SAM PM Data Sustainment – indicates SAM PM data is being maintained in a manner that
support accurate execution and measure of the standardized OLM program.
   b. Maintenance Staffing Optimization – a ratio that compares total predicted maintenance
hours to available maintenance manhours.
   c. PM Performance - percent of PMs completed on time.
   d. PM Efficiency – a ratio that compares actual PM hours to planned PM hours.
   e. OLM Optimization – indicates a proactive and optimized maintenance program comparing
PM hours to corrective maintenance (CM) hours.
   f. Condition Rating – indicates condition of a particular component, asset, or facility
(currently available for a limited amount of units).
   g. Code Compliance – under development (at the moment only includes PMs for elevators).
6. Training videos have been created to help users become acquainted with the dashboard,
they can be found at the following link: http://cglink.uscg.mil/3a5c31e8.  If users have any
questions with the dashboard or SAM, please use the SAM Help Desk by submitting a ticket at
the following link:  http://cglink.uscg.mil/b0af11e2.
7. All CG units and facility maintainers have a role in the shore infrastructure OLM program.
SILC has been strategically redirecting our maintenance practices to a more proactive approach
which will result in lower maintenance costs and the protection of our asset investments.  The
success of the program depends on your talents, commitment, and proactive involvement. 
For further OLM information, please contact Mr. Nick DeLaura (SILC-ESD-FMB) at 757-628-4177
or nicholas.delaura@uscg.mil. 
8. RDML M. W. Bouboulis, Assistant Commandant for Engineering and Logistics, sends.
9. Internet release is authorized.