02 MAR 2017
BT
UNCLAS //N02620//
ALCGPSC 033/17
SUBJ: CG TRAVEL REIMBURSEMENT PROCESS CHANGES
A. PPCINST M1000.2 (series), Personnel and Pay Procedures Manual
1. This message outlines travel process changes and TPAX enhancements that will improve the overall timeliness and effectiveness of the CG travel reimbursement program. Over the past year, while the average PPC travel claim processing times were 3.3 days for TDY claims and 16.6 days for PCS claims, processing times increased significantly during the peak of the PCS travel season. Primary factors driving these increased times include: travel claim volume, staff (experience and vacancies), travel claims submissions (incomplete, inaccurate, and not timely), and approving official's (AOs) thoroughness and proficiency.
2. In an effort to further reduce processing times and avoid spikes during high volume periods, PPC is implementing the changes outlined below. These changes will be incorporated in a future change to ref (A).
(1) News - providing PPC General Announcements, Top Ten Tuesdays (2017) Monthly Online Learning and Q&A Sessions with PPC, and Travel & WEB-TPAX News Updates.
(2) General Information - containing General Travel and Contact Information to include, Travel Payment Status, Claims, Mailing Address, Web TPAX Audit Process Overview, Signatures on Travel Orders, Rate Changes, How to calculate "Cost of GTR", Lost Receipts or Original Orders, Calculators, and Travel Frequently Asked Questions.
(3) Known Issues - maintaining a running list of known issues and procedural highlights for the past six months.
(4) E-Learning - containing the Web TPAX User Guides, Tutorials and Webinar Recordings.
(5) AO Designation - containing the Travel Approving Official Training and Designation Procedures.
(6) Additional Resources - containing general Travel Information and Resources. (7) Library - containing links to Travel Related Directives, Publications and Guides.
3. While the process for submitting travel claims has not changed, several TPAX enhancements and internal process changes will further improve the overall travel reimbursement program. The comprehensive changes outlined in this message will accomplish several goals: improve the overall travel reimbursement program, increase AO proficiency and expertise, and mitigate impacts to the CG travel program as a result of a personnel redux. PPC will continue to work with AOs and the field to identify future improvements.
4. Direct inquiries to PPC Customer Care Branch (CCB) via e-mail to ppc-dg-customercare@uscg.mil or by completing a trouble ticket at https://www.uscg.mil/ppc/ccb/.
5. Released by: RDML M. T, Bell, Jr., Commander, CG Personnel Service Center. The Service Center for our Most Important Resources - Our People.
6. Internet release authorized.
This is an update from the U. S. Coast Guard Pay & Personnel Center in Topeka, KS. We use this distribution list to keep our customers informed about USCG Travel policy and the TPAX travel claim system. If you are no longer interested in receiving updates from PPC, please follow the link (at the end of this message) in the SUBSCRIBER SERVICES section to unsubscribe. Address any comments, concerns, or questions to richard.a.etheridge@uscg.mil. Also, please contact me by email if you have an announcement you would like to share with our customers