CSMS# 13-000536 - UPDATE: Running ACE Reports In The New Interface
U.S. Customs and Border Protection sent this bulletin at 11/04/2013 03:17 PM ESTYou are subscribed to ACE Portal Accounts for U.S. Customs and Border Protection. This information has recently been updated, and is now available.
11/04/2013 03:10 PM EST
ACE Portal Accounts
As detailed in previous communications regarding the ACE Reports software upgrade, ACE Report users running Microsoft Internet Explorer 10 must verify that “Compatibility View” is disabled prior to logging on to your ACE Portal Account and launching the new ACE Reports Interface tool. “Compatibility View” and “Compatibility View settings” are located in the “Tools” drop-down menu of your Internet Explorer browser. In addition, per “Section 1.1: Standard Reports/Topic 1.1.5: Troubleshooting” in Chapter 1, of the ACE Reports User Guide, users running Microsoft Internet Explorer 10 must ensure that “Preferences” are set to Rich Internet Application for ACE Reports to function properly.
Please see the attached document which provides a quick reference guide on editing the Compatibility View and the ACE Reports “Preferences/Web Intelligence” settings.
Should you have any questions or need further assistance running ACE Report, please contact us at the CBP Technology Service Desk at 1-866-530-4172 or you may send an email to: ace.support@cbp.dhs.gov .
Note that supplemental information to this message is available in the form of one or more file downloads.
Please follow the link in this email message to the CSMS web site to access this information.
As detailed in previous communications regarding the ACE Reports software upgrade, ACE Report users running Microsoft Internet Explorer 10 must verify that “Compatibility View” is disabled prior to logging on to your ACE Portal Account and launching the new ACE Reports Interface tool. “Compatibility View” and “Compatibility View settings” are located in the “Tools” drop-down menu of your Internet Explorer browser. In addition, per “Section 1.1: Standard Reports/Topic 1.1.5: Troubleshooting” in Chapter 1, of the ACE Reports User Guide, users running Microsoft Internet Explorer 10 must ensure that “Preferences” are set to Rich Internet Application for ACE Reports to function properly.
Please see the attached document which provides a quick reference guide on editing the Compatibility View and the ACE Reports “Preferences/Web Intelligence” settings.
Should you have any questions or need further assistance running ACE Report, please contact us at the CBP Technology Service Desk at 1-866-530-4172 or you may send an email to: ace.support@cbp.dhs.gov .
Note that supplemental information to this message is available in the form of one or more file downloads.
Please follow the link in this email message to the CSMS web site to access this information.
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