CSMS # 69570464 - IMPORTANT: Review ACE Reports for Rejected Refunds Due to Lack of ACH Enrollment

U.S. Customs and Border Protection sent this bulletin at 08/18/2026 02:49 PM EDT

Cargo Systems Messaging Service

CSMS # 69570464 - IMPORTANT: Review ACE Reports for Rejected Refunds Due to Lack of ACH Enrollment

U.S. Customs and Border Protection (CBP) advises Customs brokers to use the ACH Rejected Refunds Report (REV-613) report in the Automated Commercial Environment (ACE) Reports tool to help importers identify any refunds that have been rejected due to missing Automated Clearing House (ACH) enrollment. Importers also have the option to run the REV-613 report to determine whether any potential refunds have been rejected. For help running this report, review CBP’s Trade Refund Reports reference guide.

If necessary, affected importers should complete the following steps:

Use the ACE Secure Data Portal (ACE Portal) to authorize ACH refunds to help ensure timely receipt of future refunds. For detailed ACH enrollment instructions, review CBP’s ACH Enrollment Overview.
Notify frn-achrefundsupport@cbp.dhs.gov of the new ACH refund enrollment.

Note: Importers that are not enrolled to receive refunds via ACH may continue to experience refund delays or rejections.

For additional refund information, review CBP’s ACH Refund webpage.

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