CSMS# 12-000180 - FDA ITACS Document Upload Failure
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05/23/2012 12:54 PM EDT
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When documents are successfully submitted using ITACS (Import Trade Auxiliary Communication System), the confirmation message “The documents have been successfully submitted” is displayed. In some instances, FDA is receiving reports of users receiving the message “The documents have been scheduled for submission.” When this message is received, the document upload fails and FDA does not receive them. FDA is actively troubleshooting this issue.
If “The documents have been scheduled for submission” message is received, you should resubmit your documents via ITACS or use alternate means of submitting documents. We apologize for any inconvenience this may cause and will advise trade once the problem has been solved.
Please contact ITACSSupport@fda.hhs.gov for additional technical assistance, if needed.
Related CSMS No. 12-000135, 12-000089
When documents are successfully submitted using ITACS (Import Trade Auxiliary Communication System), the confirmation message “The documents have been successfully submitted” is displayed. In some instances, FDA is receiving reports of users receiving the message “The documents have been scheduled for submission.” When this message is received, the document upload fails and FDA does not receive them. FDA is actively troubleshooting this issue.
If “The documents have been scheduled for submission” message is received, you should resubmit your documents via ITACS or use alternate means of submitting documents. We apologize for any inconvenience this may cause and will advise trade once the problem has been solved.
Please contact ITACSSupport@fda.hhs.gov for additional technical assistance, if needed.
Related CSMS No. 12-000135, 12-000089
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