CSMS # 63808246 - FDA Processing Delays

U.S. Customs and Border Protection sent this bulletin at 01/19/2025 11:21 AM EST

Cargo Systems Messaging Service

CSMS # 63808246 - FDA Processing Delays

FDA is experiencing a network issue which has caused a delay in processing import entries. FDA is aware of the issue and is working on a solution.

Prior Notice is impacted during this time.

Prior Notice may still be submitted via the Automated Broker Interface (ABI)/Automated Commercial Environment (ACE) or via the FDA Prior Notice System Interface (PNSI).

For questions regarding Prior Notice, contact FDA's Division of Targeting and Analysis (DTA). The DTA can be reached 24/7/365 at (866) 521-2297 or prior.notice@fda.hhs.gov.

For ACE inquiries, contact FDA ACE Support at ACE_Support@fda.hhs.gov. FDA ACE Support can be reached from 8 a.m. to 8 p.m. ET, Monday-Friday (excluding federal holidays).

Update your subscriptions, modify your password or e-mail address, or stop subscriptions at any time on your Subscriber Preferences Page. You will need to use your e-mail address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com.

This service is provided to you at no charge by U.S. Customs and Border Protection.

Privacy Policy | GovDelivery is providing this information on behalf of U.S. Department of Homeland Security, and may not use the information for any other purposes.