Technology is an essential element that allows for the facilitation of international trade to flow through the United States with data provided by the trade community to U.S. Customs and Border Protection (CBP) and Partner Government Agencies.

If a member of the trade community is victim of a cybersecurity attack that impacts the company’s ability to transmit transactions to CBP, CBP has identified the following information for reporting such an event and follow up steps. 

Initial Steps/Communication for Reporting Cybersecurity Incident to CBP

• Who to contact at CBP?

• All security incidents that have any effect on the security posture of CBP must be reported to the CBP Office of Information Technology (OIT) Security Operations Center (CBP SOC) at 703-921-6507.
• During business hours (6:30 am-7:30 pm EST): Contact CBP OIT SOC at 703-921-6507 and if applicable, contact the party’s Client Representative. If the Client Representative is unknown, please contact gmb.clientrepoutreach@cbp.dhs.gov.
• After business hours (after 7:30 pm EST): Contact CBP OIT SOC and the CBP Technology Service Desk at ACE.SUPPORT@cbp.dhs.gov (with the Client Representative email address on copy, as appropriate).

• When to contact CBP?

• CBP should be contacted immediately once a cybersecurity attack is discovered.