CSMS #52469929 - APHIS Modifies Core Message Set Help Desk Staffing Schedule

U.S. Customs and Border Protection sent this bulletin at 07/13/2022 09:02 AM EDT

Cargo Systems Messaging Service

CSMS #52469929 - APHIS Modifies Core Message Set Help Desk Staffing Schedule

Starting July 13, 2022, the APHIS Core Message Set Help Desk will be staffed Monday through Friday from 8 a.m. to 7 p.m. Eastern Time to assist stakeholders submitting APHIS Core Message Sets in the Automated Commercial Environment (ACE).

The Help Desk staff is on hand to review stakeholder message sets, clarify error codes and flags, provide disclaim guidance, and answer general message set questions.

If you are calling:

Select Option 1 for new inquiries
Select Option 2 for existing inquiries (include your reference ticket)

If you are emailing:

If available, provide a copy of your full Message Set transmission and/or associated error codes

Additionally, users can visit APHIS’ ACE webpage and the APHIS Core Message Set Questions and Answers webpage for additional information and resources.

Update your subscriptions, modify your password or e-mail address, or stop subscriptions at any time on your Subscriber Preferences Page. You will need to use your e-mail address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com.

This service is provided to you at no charge by U.S. Customs and Border Protection.

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