NOTE: THE PHONE NUMBER PROVIDED IN CSMS #52009723 WAS INCORRECT. THE CORRECT PHONE NUMBER IS IN THE BODY OF THIS MESSAGE.

Please be advised that CBP is permanently transitioning to the procedures for ACE Account merge requests that were temporarily in place during the COVID- 19 pandemic.

Please email ACE Account merge-request letters  to the ACE Portal Account Administrator at selma.e.larson@cbp.dhs.gov and copy ACE Support at ace.support@cbp.dhs.gov.

The request must contain a copy of the originally (by the Account Owner or Officer of the Entity) signed letter.

You may email or call CBP Technology Services to request a ServiceNow ticket for a merge.

By Email:

• When emailing, please include a copy of the letter for attachment to the ticket
• cbptechnologyservicedesk@cbp.dhs.gov

By Phone:

• Call 866-530-4172 and request the ACE Service Desk (ASD)

For more information, please visit our information page on CBP.gov: Managing an ACE Secure Data Portal Account | U.S. Customs and Border Protection (cbp.gov)

Please Remember:

• If you have a National Account Manager (NAM), please email your letter to your NAM, not the ACE Portal Account Administrator.

• For other account services, please call CBP Technology Service Desk at 866-530-4172

• For other TTO mail, not having a unique mail or email address, please use the mailstop number and mail to -

CBP

22001 Loudoun County Pkwy

Mail Stop # 1354

Ashburn, VA 20598-1354