CSMS# 19-000003 - REMINDER: ACE account password reset and account restoration instructions
U.S. Customs and Border Protection sent this bulletin at 01/03/2019 03:25 PM ESTYou are subscribed to ACE Portal Accounts for U.S. Customs and Border Protection. This information has recently been updated, and is now available.
01/03/2019 03:17 PM EST
ACE Portal Accounts
ACE users who are receiving error messages when logging in to the portal can reset their account passwords or restore account access using the instructions below.
Password recovery: You can retrieve a forgotten password through the ACE Secure Data Portal with an ACE user ID. Enter your UserID and select "Forgot Your Password?" If you're unable to reset your own password, reach out to your company’s Account Owner or a designated proxy.
Account access is disabled/dormant: Contact your company's Account Owner or a Proxy Account Owner to have your account unlocked. If you're unable to reach them you may contact the ACE Help Desk by following the instructions on our ACE Support page: https://www.cbp.gov/trade/automated/ace-support
More information can be found at: https://www.cbp.gov/trade/automated/ace-faq
ACE users who are receiving error messages when logging in to the portal can reset their account passwords or restore account access using the instructions below.
Password recovery: You can retrieve a forgotten password through the ACE Secure Data Portal with an ACE user ID. Enter your UserID and select "Forgot Your Password?" If you're unable to reset your own password, reach out to your company’s Account Owner or a designated proxy.
Account access is disabled/dormant: Contact your company's Account Owner or a Proxy Account Owner to have your account unlocked. If you're unable to reach them you may contact the ACE Help Desk by following the instructions on our ACE Support page: https://www.cbp.gov/trade/automated/ace-support
More information can be found at: https://www.cbp.gov/trade/automated/ace-faq
Update your subscriptions, modify your password or e-mail address, or stop subscriptions at any time on your Subscriber Preferences Page. You will need to use your e-mail address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com.
This service is provided to you at no charge by U.S. Customs and Border Protection.
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